Brittany Watson
Fife,WA
Summary
Highly personable professional with extensive experience in customer service and call center environments. Skilled at identifying customer needs and effectively presenting company products and services. Adept at resolving and troubleshooting customer service issues. Possesses a passion for public service and excellent communication skills, approachable and easy to connect with. Demonstrates a solid understanding of transit systems and showcases proficiency in customer service and problem-solving. Committed to enhancing passenger experiences through attentive service and effective communication.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Cambia Health Solutions
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new personnel regarding company operations, policies and services.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Dispatcher/Customer Service
XPO Logistics
11.2018 - 01.2020
- Answer multiple phone lines, schedule deliveries, create routes, correspond with customers and coworkers via email and phone
- Handle disputes and claims
- Keep close to warehouse in order to keep track of inbound/outbound shipments as well as keeping track of inspections and damaged items
Dispatcher
First Transit
12.2014 - 09.2018
- Relay work orders, messages, and information to or from dispatch supervisors, base supervisors and relaying messages from client to drivers using telephones and/or two-way radios
- Maintain Out of Service records with reasons
- Daily updating files of incidences that may have affected the daily routine of the drivers
- Supervising 20+ routes and maintaining all rides on the routes to ensure they are at least 90% by moving rides to other routes or service providers to keep them on time
- Assisting drivers with directions when needed
Administrative Assistant
Curtis Transportation Services
01.2010 - 07.2014
- Performed administrative duties under the direction of office manager
- Administrative duties include maintain files, respond to concerns, and alleviate delicate situations of the office
- Assist office manager in creating and updating files
- Listen and direct phone calls to appropriate departments
- Scheduled appointments and update appointment calendars
Education
Diploma -
Spanaway Lake High School
Spanaway, WA01.2005
Skills
- Microsoft Office
- Spreadsheets
- PowerPoint
- Microsoft Access
- Data Entry
- Visual Basic
- Office Management
- XML
- Microsoft SQL Server
- Microsoft Outlook
- Multi-line Phone Systems
- QuickBooks
- Databases
- Microsoft Excel
- Customer service
- Administrative experience
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Data collection
- De-escalation techniques
- Live chat support
- Multi-line phone talent
Assessments
- Customer Focus & Orientation, Expert, 05/01/20
- Customer Service, Highly Proficient, 08/01/19
- Written Communication, Familiar, 08/01/19
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Dispatcher
Timeline
Customer Service Representative
Cambia Health Solutions
10.2022 - Current
Dispatcher/Customer Service
XPO Logistics
11.2018 - 01.2020
Dispatcher
First Transit
12.2014 - 09.2018
Administrative Assistant
Curtis Transportation Services
01.2010 - 07.2014
Diploma -
Spanaway Lake High School
Similar Profiles
MANDY RINGLERMANDY RINGLER
Customer Service Provider at Cambia Health SolutionsCustomer Service Provider at Cambia Health Solutions
Kristen SulisKristen Sulis
IT Technical Project Manager II at Cambia Health SolutionsIT Technical Project Manager II at Cambia Health Solutions
Tonya WinterTonya Winter
CSP III at Cambia Health SolutionsCSP III at Cambia Health Solutions
Tara ClineTara Cline
Claims Production Specialist-Contract at Cambia Health SolutionsClaims Production Specialist-Contract at Cambia Health Solutions
KEILEY GIBONEYKEILEY GIBONEY
President, National Schools Division at Supplemental Health CarePresident, National Schools Division at Supplemental Health Care