Brittany Nelson

Florence,KY

Summary

Professional, organized, creative and reliable individual seeking a position to fully utilize my training and skills and expand my knowledge gained from my MBA; while making a significant contribution to the success of the company.

Overview

years of professional experience

Work History

Child Support Enforcement Technician

Hamilton County Job & Family Services

Cincinnati , OH

02.2023 - Current

Negotiated payment arrangements with non-custodial parents to ensure timely payments.
Analyzed financial data from employers regarding wages earned by the non-custodial parent.
Investigated violations of court orders such as failure to pay or provide medical coverage for children involved in a case.
Interpreted federal and state laws governing child support enforcement activities.
Processed requests for modification or termination of existing court orders.
Assessed child support cases to determine appropriate case action.
Conducted detailed investigations to locate individuals, verify employment and determine assets.
Prepared documentation of administrative and legal actions related to child support orders.
Assisted prosecuting attorney with collection of necessary data in preparation for cases.

Recovery Manager

Carestar

Cincinnati, OH

02.2020 - 12.2022

Maintains knowledge of Medicaid, of the behavioral health system and of community resources.
Conducted face-to-face eligibility evaluations, administration of the Adult Needs and Strengths Assessment, verification of the individual's qualifying behavioral health diagnosis and other eligibility criteria as described in program specific guidelines ensuring that such evaluations are completed in accordance with legal, program, and contracts.
Assisted individuals with connections to needed resources, including Medicaid services, medical, social, educational, and other resources.
Assisted individuals with severe and persistent mental illness and community-based interventions/resources for those individuals.

Administrative Specialist

United States Air Force, USAF

Peru, Indiana

03.2013 - 03.2021

Supervised performance of administrative functions in administrative at division, comparable, or higher-level headquarters.
Provided technical training and instructions to subordinates and supported units.
Served as custodian of classified documents. Signed receipts for logs, inventories, and files, and secured classified documents. Ensured proper accountability of documents based upon the degree of classification.
Performed typing and clerical duties shown at preceding level of skill and provided technical guidance on administrative matters to typists and clerical personnel.
Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
Provided assistance with onboarding new subordinates; ensured that all paperwork was completed properly and filed accurately.
Assisted with budget preparation activities by monitoring expenses and tracking costs.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations. Writes office SOP, job descriptions, and directives.

Social Worker

Cabinet For Health & Family Services

Latonia, KY

09.2014 - 02.2019

Provided direct clinical social work services to individuals, juveniles and families.
Prepared court reports, case plans, and assesses cases for closure.
Developed workable solutions for recurring problems for individuals and families.
Conducted interviews with children and adults during investigations.
Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
Provided crisis intervention services for clients experiencing acute distress.
Conducted assessments of client needs, strengths, and resources to develop treatment plans.
Used active listening skills and supportive diction to cultivate client rapport and open communication.
Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Participated in court proceedings related to cases involving children or vulnerable adults.
Maintained and developed community relationships to support various client referrals.

Education

Master of Business Administration -

Strayer University

Skills

Operations Monitoring
Quality Control
Multitasking and Organization

Documentation and Reporting
Customer Service
Decision-Making

Timeline