Britten Haden

• Played an integral role in improving overall guest experience by consistently providing exceptional service and addressing guest needs promptly.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
• Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
• Supported marketing efforts by collecting guest feedback on their experiences and sharing insights with management for continuous improvement initiatives.
• Utilized organizational skills to maintain an attractive lobby area, up-to-date information displays, and well-stocked refreshment stations for guests'' convenience.
• Helped guests check in, receive access through online programming to resort amenities and provided thorough information to make the guests comfortable

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Helped keep the fast pace of a restaurant moving by bussing and running food and drinks to customers waiting.

Fostered community growth by rebuilding destroyed houses, and helping the community after being destroyed by a large tornado.