Britteny Butler
Fort Worth,TX
Summary
Proven leader and effective communicator, adept in Microsoft Programs and team leadership, I significantly enhanced customer satisfaction and efficiency at FedEx. With a knack for organization and a self-motivated approach, I excel in fast-paced environments, consistently exceeding goals through strategic planning and a customer service-oriented mindset.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
FedEx
1901 Joel East Rd
10.2022 - Current
- Promoted a goal-oriented mindset among clients by assisting them in setting realistic milestones based on their specific needs and aspirations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Delivered high-quality work under tight deadlines by efficiently managing time and resources, prioritizing critical tasks accordingly.
Operations Admin II
Fedex
Fort Worth , TX
10.2021 - Current
- Maintained upbeat, positive attitude in busy, customer-focused setting .
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
- Entered closed trailer details on TMS
- Tend to damaged and incorrect addresses to ensure deliveries in a timely manner
- Focus on planning for station including linehaul
- Attended QAT meetings
- Attended weekly ISP forums
Independent Contractor
Stat Overnight
Richardson, TX
04.2021 - 10.2021
- Checked in with dispatch service and updated with current location.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Manager
Mcbrito Inc Fedex
Fort Worth, TX
08.2019 - 04.2021
- Approved regular payroll submissions for employees.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored outgoing packages for proper labels and accurate address.
- Verified validity of vehicle inspection stickers and registrations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Freight Handler
ABF Freight
06.2017 - 08.2019
- Loaded and unloaded trucks.
- Organized products to streamline packing procedures.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
- Verified and noted count and condition of cargo received.
- Attached labels to finalized products before shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Inspected trailers before loading and after unloading, checking for unsecured items and missed cartons.
- Used pallets, straps and load bars to secure freight for transport.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
Overnight Support Manager
Walmart
Fort Worth, TX
10.2015 - 06.2017
- Placed orders for new merchandise when inventory levels were running low.
- Unloaded trucks and used forklifts and pallet jacks to move product to the correct areas within the warehouse.
- Trained new hires and provided positive reinforcement when evaluating completed work.
- Worked with the management team to implement the proper division of responsibilities.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Mentored new sales associates to contribute to the store’s positive culture.
- Stocked and replenished merchandise according to store merchandising layouts .
Dock Worker
Power Packaging
Grand Prairie , TX
05.2012 - 10.2015
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Wrapped pallets in shrink wrap prior to loading.
Customer Service Representative
Family Dollar
01.2010 - 05.2012
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Verified data integrity and accuracy.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Education
High School Diploma -
W. W. Samuell High School
Dallas, TX2013
Skills
- Extremely organized
- Team leadership
- Strong verbal communication
- Self-motivated
- Effective leader
- Customer service-oriented
- Specializes with Microsoft Programs
- Eager to learn new and any tasks
Additional Information
- Professional references
Monica Gonzalez 972-639-1730
José Heredia 817-727-7067
Marilyn Perez 682-209-7042
Vladimir Jijon 682-250-9544
Timeline
Operations Supervisor
FedEx
10.2022 - Current
Operations Admin II
Fedex
10.2021 - Current
Independent Contractor
Stat Overnight
04.2021 - 10.2021
Manager
Mcbrito Inc Fedex
08.2019 - 04.2021
Freight Handler
ABF Freight
06.2017 - 08.2019
Overnight Support Manager
Walmart
10.2015 - 06.2017
Dock Worker
Power Packaging
05.2012 - 10.2015
Customer Service Representative
Family Dollar
01.2010 - 05.2012
High School Diploma -
W. W. Samuell High School