Britteny Castellon
Henderson,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
New American Funding
03.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer emails accordingly.
- Opted clients out of private information being sold to other companies.
- Maintained average of 80-90% conversion.
Sales Associate/ Photographer
Image Postcard
06.2020 - 12.2021
- Completed complex photo shoots at indoor and outdoor venues.
- Experimented with different lighting effects to deliver unique images.
- Inspected proofs to verify quality and determine needed adjustments and retouches.
- Tracked inventory for photo products and equipment.
Sales Representative
Hilton Grand Vacations
06.2018 - 07.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Cold-called leads and closed large number of new sales over several months.
- Documented customer interactions using SalesForce to capture data in processing system.
Education
Basic High School
Henderson, NvSkills
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Complex Product Knowledge
- Sales and Upselling
- Critical Thinking
- Customer Service
- Microsoft Excel
Timeline
Customer Service Representative
New American Funding
03.2021 - Current
Sales Associate/ Photographer
Image Postcard
06.2020 - 12.2021
Sales Representative
Hilton Grand Vacations
06.2018 - 07.2020
Basic High School
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