Britteny Eastern
Atlanta,GA
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Title Clerk
AHFC
Alpharetta, GA
09.2023 - 10.2025
- Assisted customer service team in resolving requests for title information/status, enhancing customer satisfaction
- Communicated with dealers, DMV, and DRMs to resolve discrepancies brought to the company's attention.
- Complete systematic Title Releases
- Update cases with notations for Payoff payments $5k or higher
- Checking team's general queue throughout the day to pull Lien Release cases dispatched, Sign name on each notarized lien release sent out to customer or third party via Mail, Email, or Fax
- Perform additional assistance to research for Title Inquiries
- Complete VIN number changes, Responsibility Assignments, Re-Registration cases, completed returned Title tasks
- Provided customer service support by addressing inquiries and resolving issues efficiently.
- Maintained a positive and empathetic demeanor on calls, addressing caller needs and contributing to high VOC survey ratings
- Handle inbound calls (make outbound follow ups), accept payments for accounts 0 to 5 days past due
- Take inbound Payoff Payments, provide information for receiving important documents in connection with powersport unit, confirm/update mailing addresses
- Assist with Dealership dealers requesting Payoff Quotes
- Create Total Loss cases for inbound insurance company calls (Physical Damage/Theft)
- Complete Returned Mail tasks, scan & upload documents sent to my attention via fax
- Collaborated with team members to provide comprehensive title support services.
Customer Accounts Representative
American Honda Finance Corp
Alpharetta, GA
09.2023 - 02.2024
- Focused on daily/monthly metrics to achieve targets for payments, talk time, and call count
- Setting focus on daily/monthly metrics to meet numbers required for payments,talk time, & call count
- Processing deferments to assist customers that may have fallen behind due to life changing situations, Handle. special cases to locate "contact"information of current company buyers/co buyers
- Assisted team captains by scanning and uploading returned signed documents, death certificates, and police statements.
- Assisted team captains with printer duties, including scanning and uploading signed documents, managing death certificates for DOC cases, and creating cases for impound units by uploading police statements and tow company invoices
Subrogation Claims Representative
State Farm
Alpharetta, GA
04.2018 - 11.2019
- Processed and reconciled subrogation payments at a rate of 40-80 checks per hour, ensuring accuracy in financial transactions.
- Managed daily financial transactions, handling checks valued up to $100,000 while maintaining detailed records for timely account reconciliation.
- Coordinated review and correction of checks listings and cover sheets with multiple departments to ensure accurate payment processing for claims.
Legal Assistant
OKelley & Sorohan Attorneys at Law, LLC
Atlanta, GA
- Partner with the firm's attorney to coordinate residential real estate closings, ensuring accuracy, efficiency, and compliance with Georgia real estate laws and firm procedures.
- Reviewed purchase agreements, Closing Disclosures (CDs), ALTA Settlement Statements, deeds, and closing packages for accuracy and completeness before funding to ensure compliance with legal standards.
- Oversee post-closing processes, ensuring legal documents are finalized, recorded, and transactions are completed accurately and on schedule.
- Prepare, reconcile, and disburse closing funds to lenders, contractors, real estate agents, vendors, and clients while maintaining compliance with escrow and trust accounting procedures.
- Submit executed deeds, security deeds, liens, and supporting legal documents to the appropriate Georgia county Clerk of Superior Court offices for recording, ensuring compliance with county-specific recording requirements.
- Collaborated with attorneys, lenders, title companies, and clients to resolve title and documentation discrepancies, facilitating smooth closings and mitigating potential delays.
- Maintained organized electronic and physical closing files, ensuring timely completion of recording and funding processes to support post-closing audit requirements.
- Serve as a commissioned Notary Public for Fulton County, Georgia, notarizing legal and real estate closing documents in accordance with Georgia law.
- Assisted with disbursement and post-closing tasks in a legal setting.
Education
North Atlanta High School
Atlanta, GASkills
- Records management
- Attention to detail
- Customer service
- Payment processing
Languages
Bilingual, English
Certification
Certified Notary Public
Timeline
Title Clerk
AHFC
09.2023 - 10.2025
Customer Accounts Representative
American Honda Finance Corp
09.2023 - 02.2024
Subrogation Claims Representative
State Farm
04.2018 - 11.2019
Legal Assistant
OKelley & Sorohan Attorneys at Law, LLC
North Atlanta High School