Shuntae Jackson
Charlotte,NC
Summary
Detail-oriented professional with strong customer service skills. Experienced in processing title applications and enhancing workflow efficiency. Committed to delivering accurate and compliant documentation.
Overview
4
4
years of professional experience
Work History
Title Clerk
License Plate Agency
Charlotte, nc
03.2024 - Current
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Verified accuracy of title documents for completeness and correctness.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Processed title applications for vehicles and maintained accurate records.
- Assisted customers with questions about the titling process or fees associated with it.
- Collaborated with team members to improve workflow and service delivery.
- Coordinated with other departments to resolve issues related to the titling process.
- Recorded lien details into the title management system. into the system when applicable.
General Manager
Hardee's Restaurant
Charlotte, North Carolina
08.2023 - 02.2024
- Oversaw daily business operations, integrating budgeting, staffing, scheduling, inventory control, customer service, and sales for cohesive management.
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff to maintain high performance standards.
- Coordinated staff schedules to align labor costs with service demand.
- Implemented inventory control measures to reduce waste and manage supplies.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Evaluated processes and developed systems that streamlined operations and improved productivity.
- Guided employees in understanding and following established procedures.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints promptly to enhance overall dining experience.
- Ensured compliance with health and safety regulations in food preparation areas.
- Managed safety operations to maintain a secure work environment. and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Administered employee discipline through verbal and written warnings.
Outbound forklift operator/Learning Ambassador
amazon
Charleston, North Carolina
10.2022 - 06.2023
- Operated forklifts to move products within the Amazon warehouse safely.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Conducted routine inspections of forklift equipment to ensure safety compliance.
- Loaded and unloaded shipments, organizing inventory for efficient storage.
- Ensured pallets were loaded for efficient transport. onto trailers for shipment.
- Moved material to correct locations for effective inventory management. to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Facilitated learning sessions for new employees on company policies and procedures.
- Assisted in onboarding processes, providing support to new team members.
- Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
Education
High School Diploma -
Monte Vista HS
San Diego, CA02-1999
Accounting
Central Piedmont Community College
Charlotte, NCSkills
- Title processing
- Document verification
- State regulations
- Title application processing
- Records management
- Data entry
- Customer relationship management
Timeline
Title Clerk
License Plate Agency
03.2024 - Current
General Manager
Hardee's Restaurant
08.2023 - 02.2024
Outbound forklift operator/Learning Ambassador
amazon
10.2022 - 06.2023
High School Diploma -
Monte Vista HS
Accounting
Central Piedmont Community College