Chloe F
Nashua
Summary
Almost a decade of experience in title work and deal processing, exemplary in research and providing solutions. Inherent eye for detail, adaptability for any role with tasks to be taken on.
Overview
7
7
years of professional experience
Work History
Title Clerk
Contemporary Automotive
08.2022 - Current
- Daily deal posting - deal breakdown of all paperwork: title applications, rebates, warranties, OFAC, Incentives, 'We Owes' (front accessories), & all corresponding title paperwork sis accurate
- Title applications for NH DOS & ME - processed and sent out packages for 3rd party title and tag agency for out of state applications and registrations (Beacon/Expansion)
- Daily title tracking through Sharepoint & Automate, intake of Auction Vehicles & Dealer Swaps, processing of sold titles to Auction (ACV)
- Bank deposits/reconciliations, petty cash tracking & entries, gas slip journal entries
- Warranty remittances, intake and processing of warranty refund checks, and schedule maintenance
- Trained new staff on title processing protocols, tracking, payoffs
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles and registration
- Strict daily maintenance of tile tracking, file maintenance, payoff processing, check clearance or payoffs, tracking of dupe applications & processing time/eta of title
- Calculated and remitted state sales tax, service, and other charges for out of state clients
- Research on titles to find resolutions for corrections, branded titles, and discrepancies, as well as estate paperwork for revocable trust titles
- "Miscellaneous daily duties such as funding tracking (contracts in transit) missing docs from deals processing, f/i tracking for service contracts, financing reserve, and profit between selling & inventory
- Shipping & receiving for UPS / FED EX / Cert mail - contract outbound for funding, overnight payoffs, tracking outbound dealer swaps and incoming paperwork
- Maintenance of title paperwork inventory (TDMV101, 17A, 25A, CTA title apps), shipping/ receiving inventory, NHADA supplies (LAW contracts, business branded Purchase/Sales etc)
Title Clerk
American Cycle Finance
06.2019 - 07.2022
- Researched missing and/or incorrect title paperwork and determined proper resolve in a timely manner.
- Communicated with customers via email or verbally to handle title issues daily.
- Maintained title safe filing daily
- Opened and accurately recorded incoming titles daily according to established procedures. (Vintek & Automate)
- Precisely entering data into multiple systems to complete transactions through Excel, Sharepointd, and Deal pack
- Worked daily with Tax Collector offices, DMV/REVS , title and tag agencies, and dealers in various states across the country.
- Verifying that funds have been collected and applying funds to the correct lien holder before processing title applications.
- Collection and applying payoff checks whether they were bank, dealer, or customer checks and from there creating a title package with correct filing and paperwork to be sent to management to be approved for release (liens)
- Requested ELT titles to paper, title receivables, and preparing repo titles and affidavit of repo paper work to be approved and notarized and then sent to NPA or auction.
- Review vehicle titles for accuracy and completeness to include VIN, odometer reading and release of liens.
- Clerical work, stamping , filing, mailing, labeling, and scanning. I have various work emails that I keep up with in a timely fashion.
- Troubleshooting issues with online networks (ACF.com) , EFT support, Redeposit support for returns and connection issues
- Basic Customer IT service - passwords , connectivity , updating account information, navigating the company website etc.
Education
High School Diploma -
Nashoba Valley Regional Tech
Westford, MASkills
- Title processing
- File management
- Accuracy and precision
- Notary public for NH
- Exceptional knowledge of title paperwork and processing
- Deal Posting
- Payoffs
- Accounting tasks in relations to bank deposits, pay off, and deal funding
Timeline
Title Clerk
Contemporary Automotive
08.2022 - Current
Title Clerk
American Cycle Finance
06.2019 - 07.2022
High School Diploma -
Nashoba Valley Regional Tech