Brittiany Smerdon
Shepherd,MI
Summary
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Knowledgeable with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner
Martika Made L.L.C
Shepherd, MI
11.2023 - Current
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Ensured compliance with applicable laws and regulations related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Managed sales presentations to promote product and brand benefits.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Customer Service Associate Cashier
K-Mart Store
Mount Pleasant, MI
10.2010 - 12.2024
- Processed payments using cash registers and credit card machines.
- Handled cash accurately during each shift.
- Addressed customer complaints in a timely manner while maintaining a professional attitude.
- Greeted customers upon arrival and assisted them with their inquiries.
- Provided excellent customer service by listening to customer needs and responding accordingly.
Barista
Silver Spoon
Shepherd, MI
08.2022 - 12.2023
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
Laundry Attendant
Soaring Eagle Casino & Resort
Mount Pleasant, MI
09.2011 - 01.2021
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Kept work area neat, clean and organized at all times.
- Folded dried articles neatly.
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
- Inspected linen for tears or stains and treated them accordingly.
- Followed safety regulations while operating machinery.
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
Skills
- Marketing
- Sales Leadership
- Customer Relations
- Organizational Skills
Certification
- Food Handler Certificate
- Retail Food Establishment License [MDARD 2024]
References
References available upon request.
Timeline
Owner
Martika Made L.L.C
11.2023 - Current
Barista
Silver Spoon
08.2022 - 12.2023
Laundry Attendant
Soaring Eagle Casino & Resort
09.2011 - 01.2021
Customer Service Associate Cashier
K-Mart Store
10.2010 - 12.2024
- Food Handler Certificate
- Retail Food Establishment License [MDARD 2024]