Brittiney Harris
Keokuk
Summary
Results-driven Program Director with a proven track record of delivering projects on time and within budget. Excel at strategic planning, team leadership, and operational management to drive program success. Skilled in conflict resolution, effective communication, and a stakeholder engagement, ensuring seamless collaboration across departments. Thriving in fast-paced environments by prioritizing tasks and leveraging problem-solving abilities to overcome challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Director
Hoerner YMCA
Keokuk
08.2022 - 05.2025
- Supervised aquatics programs, managing lifeguards, and ensuring safety compliance through effective training initiatives.
- Secured LGI certification, enhancing program credibility and adherence to regulations.
- Conducted fitness classes as an instructor while providing personalized training to clients.
- Earned certification in personal training emphasis, demonstrating expertise in fitness program development and execution.
- Managed youth sports coordinator, including game scheduling, team sorting, and communication.
- Swim lesson coordinator, enhancing program efficiency, and participant engagement.
- Managed communication channels with coaches, staff, and volunteers to support program success.
- Managed child protection programs to ensure the safety and well-being of children and teens.
Waitress/Bartender
Buffalo 61
Fort Madison
05.2022 - 09.2022
- Bussed tables as needed during peak hours.
- Organized take-out orders efficiently according to customer requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Prepared checks accurately and processed payments promptly.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Key Holder
Dollar General
Fayette
10.2019 - 05.2022
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Verified the accuracy of register tills at the beginning and end of the shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Organized backroom storage areas to maximize the efficiency of space utilization.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and product knowledge.
- Supervised bank deposits and security procedures to support store opening and closing.
- Participated in training sessions on customer service techniques and loss prevention strategies.
Cashier
Hyvee Market Grill
Fort Madison
06.2014 - 08.2018
- Processed returns and exchanges of merchandise following store policies.
- Stocked shelves with merchandise when needed.
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer service.
Education
Bachelor of Science - Exercise Science
Upper Iowa University
Fayette, IA05-2022
Skills
- Program management and safety compliance
- Fitness development and youth sports coordination
- Communication and teamwork skills
- Customer service and support
- Time management and organizational skills
- Staff training and task delegation
Affiliations
- High school Volleyball coach
- CPR Certified
Certification
- Personal Training Certification
- LGI Certification
- Coaching Endorsement
Timeline
Program Director
Hoerner YMCA
08.2022 - 05.2025
Waitress/Bartender
Buffalo 61
05.2022 - 09.2022
Key Holder
Dollar General
10.2019 - 05.2022
Cashier
Hyvee Market Grill
06.2014 - 08.2018
Bachelor of Science - Exercise Science
Upper Iowa University
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