- Committed to improving personal fitness through regular participation in Pilates and Yoga
Brittnee Hillburn
Houston,TX
Summary
Detail-oriented and highly organized Unit Secretary with over 5 years of healthcare administrative experience. Skilled in office management, patient communication, medical terminology, and electronic health records. Committed to supporting healthcare teams and delivering exceptional service to patients and staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Environmental Service Aide, Environmental Services
Cook Children’s Medical Center
11.2015 - 10.2016
- Company Overview: Fort Worth, Texas
- Cleaned and disinfected patient rooms, surgical units, and clinical areas according to hospital standards.
- Managed waste removal and linen services to maintain a sanitary environment.
- Supported the setup and breakdown of scheduled hospital events and meetings.
- Provided excellent service to patients, families, and staff regarding facility needs.
- Fort Worth, Texas
Unit Secretary, Pediatric Intensive Care Unit
Cook Children’s Medical Center
10.2016 - 05.2021
- Company Overview: Fort Worth, Texas
- Act as liaison for nursing staff, providers, patients, families, and external agencies.
- Provide administrative support including phone management, message distribution, and scheduling.
- Prepare, organize, and maintain charts for patient admissions and discharges.
- Maintain personnel files and ensure compliance with hospital policies and procedures.
- Support operational efficiency and contribute to patient-centered care.
- Fort Worth, Texas
Hematology/Oncology Medical Receptionist
Cook Children's Medical Center
05.2021 - 10.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Patient Access Intake Specialist
Cook Children's Medical Center
10.2022 - 04.2025
- Contributed to a welcoming atmosphere for new patients by providing friendly assistance during initial visits.
- Provided exceptional customer service, resulting in increased patient retention and positive feedback.
- Reduced errors in billing information by carefully reviewing documents before submission to insurance carriers.
- Coordinated with medical professionals to ensure accurate insurance verification and authorization.
Education
High School Diploma -
Oscar Dean Wyatt High School
Fort Worth, TexasSkills
- Office Administration
- Customer Service and Communication
- Medical Terminology
- Microsoft Office Suite (Word, Excel, Outlook)
- Epic Systems (EHR)
- Multitasking and Problem-Solving
- Hospital Policy and Regulatory Compliance
- Patient Chart Management
Certification
- HIPAA Compliance
- CPR Certification
Activities
- Peak Performer Award (2019)
- Volunteer, Toys for Tots (Annual Volunteer)
- Volunteer, Tarrant County Food Bank
Affiliations
- Tarrant County Food Bank
Interests
Timeline
Patient Access Intake Specialist
Cook Children's Medical Center
10.2022 - 04.2025
Hematology/Oncology Medical Receptionist
Cook Children's Medical Center
05.2021 - 10.2022
Unit Secretary, Pediatric Intensive Care Unit
Cook Children’s Medical Center
10.2016 - 05.2021
Environmental Service Aide, Environmental Services
Cook Children’s Medical Center
11.2015 - 10.2016
High School Diploma -
Oscar Dean Wyatt High School
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