Brittnee Horton
St. Augustine,FL
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service support role.
Overview
3
3
years of professional experience
Work History
Server
IHOP
Saint Augustine, FL
01.2025 - 02.2026
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols.
- Adapted to fast-paced environment while managing multiple tables effectively.
- Processed payments accurately, ensuring smooth transactions for guests.
- Upsold menu items to enhance guest satisfaction and increase sales potential.
Housekeeper
Emaids
Saint Augustine, FL
08.2024 - 01.2025
- Performed thorough cleaning of residential properties using industry-standard tools and techniques.
- Maintained high standards of cleanliness and sanitation in all assigned areas.
- Utilized time management skills to efficiently complete tasks within scheduled hours.
- Assisted in training new team members on cleaning protocols and safety guidelines.
- Implemented effective organization strategies for cleaning supplies and equipment storage.
- Collaborated with team members to improve workflow efficiency and enhance overall service delivery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Customer Service Representative
Ocean Sands Beach Inn
Saint Augustine, FL
07.2023 - 07.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Service prioritization
- Team collaboration
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Call management
- Paperwork processing
- Documentation
- Data collection
- Prioritization
Timeline
Server
IHOP
01.2025 - 02.2026
Housekeeper
Emaids
08.2024 - 01.2025
Customer Service Representative
Ocean Sands Beach Inn
07.2023 - 07.2024