Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BRITTNEE MESSANO

NORTHWOOD

Summary

Dedicated customer service representative with a proven ability to handle escalated complaints and deliver exceptional service. Committed to promoting high customer satisfaction through effective communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Impact Sales Solutions Inc.
Toledo
10.2020 - Current
  • Assisted customers with inquiries and resolved issues promptly.
  • Managed customer accounts and updated information accurately.
  • Handled escalated complaints with professionalism and empathy.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

GED -

Owens Community College
Perrysburg, OH
03-2019

Skills

  • Data entry accuracy
  • Effective communication
  • Problem solving
  • Stress management
  • Time management
  • Calm demeanor
  • Retail sales customer service
  • Service upselling
  • Positive and professional
  • Adaptive team player
  • Call escalation
  • Information security
  • Inbound and outbound calling
  • Clerical support
  • Verbal and written communication
  • Appointment scheduling
  • Decision-making
  • Filing
  • Account updating
  • Customer service
  • Typing 70-80 wpm

References

References available upon request.

Timeline

Customer Service Representative

Impact Sales Solutions Inc.
10.2020 - Current

GED -

Owens Community College

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