BRITTNEE ROGERS
Florence,SC
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
19
19
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Wellspring Psychology Group
Florence, South Carolina
11.2024 - Current
- Submit prior authorizations for psychological testing
- Follow up on prior authorizations and appeals
- Maintained files and filing, keeping sensitive information confidential
- Scan documents into patient charts making sure documents are labeled to adhere to specific insurance guidelines
- Answered phone calls, directed inquiries to appropriate personnel, respond to patient requests in a timely manner
- Compiled and entered data into various databases to ensure accuracy and completeness
- Ensuring patient documents are up to date
- Collecting payments in person, over the phone or by payment authorizations
- Provided administrative support to clinicians via instant messaging and/or email
CERTIFIED CHIROPRACTIC ASSISTANT
Crouse Chiropractic
Hickory, USA
10.2011 - 05.2015
- Greeted patients and directed them to the appropriate area depending on the care plan the Dr prescribed
- Verified insurance including obtaining any pre-authorizations, and ensuring patients understood their benefits
- Collected co-payments and set payment plans when needed
- Maintained patient records and updated information in the electronic health record system
- Updated and corrected pre filled EMR notes when the office updated to a new EMR systems
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure
- Keeping office clean and stocked of supplies needed both at front desk and Dr.'s office
- Answering phone calls to assist patients with questions whether it be for scheduling, insurance or billing
- Assisted chiropractors with treatments including applying hot and cold packs, intersegmental traction or electrical stimulation
- Ensured cleanliness of equipment used during treatments
- Explained post-treatment instructions to patients, providing printed materials if needed
- Completed paperwork related to billing procedures accurately according to established protocols
- Adhered strictly to HIPAA regulations while handling confidential patient information
- Provided assistance with other duties as assigned by chiropractor or office manager
- Accurately entered data into computer systems related to patient visits or treatments received
CHIROPRACTIC ASSISTANT
Accident Back and Headache Clinic
Kernersville, North Carolina
10.2010 - 10.2011
- Greeted patients, verified insurance and collected co-payments
- Maintained patient records and updated information in the electronic health record system
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available
- Scheduled appointments for patients both in person and over the phone
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails
- Assisted chiropractors with treatments including applying hot and cold packs, intersegmental traction or electrical stimulation
- Conducted follow up calls to ensure that patients are recovering well from treatments
- Monitored appointment schedules throughout the day to ensure proper flow of operations
- Completed paperwork related to billing procedures accurately according to established protocols
- Adhered strictly to HIPAA regulations while handling confidential patient information
- Provided assistance with other duties as assigned by chiropractor or office manager
CHIROPRACTIC ASSISTANT
TN Valley Clinic of Chiropractic
Dayton, Tennessee
09.2009 - 09.2010
- Similar tasks as other Chiropractic Assistant positions
VAULT TELLER
BB&T Bank
Murphy, USA
02.2008 - 08.2009
- Verified customer identification and account information before allowing access to vault contents
- Processed deposits, withdrawals, transfers and payments for customers at the vault teller window
- Identified discrepancies between documents in order to ensure accuracy of transactions
- Performed daily reconciliation of vault funds and reported any irregularities to management
- Issued cashier's checks and money orders in accordance with established procedures
- Provided excellent customer service by answering questions about banking services or products
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations
- Prepared reports on daily activities including transaction volumes, cash levels
- Balanced currency, coin, and checks in cash drawers at end of shift
- Organized cash into bundles according to denomination for easy retrieval when needed
- Stored excess cash securely in the bank vault after verifying amounts against records
- Reconciled discrepancies between actual currency amounts received from customers versus expected amount based on transaction record
- Inspected bills for authenticity using counterfeit detection devices when necessary
- Coordinated with other employees to ensure proper coverage during peak hours
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest
BLINDS AND PAINT ASSOCIATE
Lowes Home Improvement
Murphy, USA
11.2006 - 02.2007
- Helped customers choose the right blinds and mounts
- Assisted in ordered custom blinds/window treatments
- Custom cut blinds to customer's measurements
- Answering phone calls from customers inquiring about products
- Stocking shelves
- Straighten shelves and keeping aisles clean and clear
- Mixed paint colors and tints according to customer specifications
- Assisted customers in selecting appropriate products for their painting project
- Cleaned, organized, and maintained the paint department and supplies
- Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers
Education
SOME COLLEGE (NO DEGREE) - MEDICAL ASSISTING
Kaplan University
Davenport, IA11.2010
Skills
- Professional Phone Communication
- Office administration
- Insurance Billing
- Payment Collection
- Appointment Scheduling
- Medical Billing
- HIPAA Compliance
- Insurance Verification
- Patient/client Relations
- Prior Authorizations and appeals
- Proficient in Both Written and Verbal Communication
- Patient Information Management
- Data entry
- Ability to multitask
- High Volume Phone Call Experience
- Customer service
- Time management
- Computer proficiency
Timeline
ADMINISTRATIVE ASSISTANT
Wellspring Psychology Group
11.2024 - Current
CERTIFIED CHIROPRACTIC ASSISTANT
Crouse Chiropractic
10.2011 - 05.2015
CHIROPRACTIC ASSISTANT
Accident Back and Headache Clinic
10.2010 - 10.2011
CHIROPRACTIC ASSISTANT
TN Valley Clinic of Chiropractic
09.2009 - 09.2010
VAULT TELLER
BB&T Bank
02.2008 - 08.2009
BLINDS AND PAINT ASSOCIATE
Lowes Home Improvement
11.2006 - 02.2007
SOME COLLEGE (NO DEGREE) - MEDICAL ASSISTING
Kaplan University