BRITTNEE ZBELSKI
Mabank,TX
Summary
Detail-oriented customer service professional with 16 years of experience in customer-facing roles and extensive cash handling. Committed to enhancing customer satisfaction through effective communication, organized problem-solving, and efficient billing management.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
East Cedar Creek Fresh Water Supply District
Mabank, TX
08.2020 - Current
- Provide excellent customer service by answering inquiries, resolving issues, and processing service requests
- Schedule installations and service appointments while ensuring customer satisfaction
- Assisted customers with disconnects, reconnects, and account updates to ensure seamless service continuity
- Process payments and manage customer billing inquiries
- Processed billing and managed late payment inquiries
- Managed billing and invoicing processes for septic haulers, ensuring timely and accurate processing
- Handled data entry to create and maintain accurate customer accounts and records
- Reconcile cash drawer and ensure all transactions are processed accurately at the end of each day
- Coordinated special projects and advertising initiatives
Office Secretary
Hazelip Concrete & Excavation
Malakoff, TX
01.2018 - 06.2020
- Managed office operations, streamlining phone call handling, appointment scheduling, and customer inquiry resolution
- Provided administrative support, including preparing documents, filing, and maintaining confidential records
- Utilized QuickBooks and Microsoft Office Suite (Word, Excel, PowerPoint) to manage accounts payable/receivable and maintain financial records
- Processed customer transactions, ensuring accurate invoicing, timely payments, and up-to-date account information
- Cultivated strong customer relationships through effective communication, facilitating smooth information flow
New Accounts / Backup Teller
Prosperity Bank
Seven Points, TX
06.2012 - 07.2017
- Assisted clients with opening new personal and business accounts and resolving account inquiries
- Provided backup support to tellers, enhancing overall customer service experience
- Managed phone calls and addressed customer account inquiries, improving response efficiency
- Maintained cash drawer accuracy, ensuring the balance of funds and adherence to banking regulations
- Upheld customer confidentiality while delivering high-quality service
Office Assistant
Total Recycling
Canton, TX
01.2010 - 12.2011
- Managed customer inquiries and complaints, ensuring timely resolutions to enhance customer satisfaction
- Responded to incoming phone calls, assisting callers and directing inquiries to appropriate departments for effective communication
- Processed customer transactions, handled cash, and ensured correct change
- Organized and filed documents systematically for efficient access and improved office workflow, documentation, and customer payouts
Education
High School Diploma -
Mabank High School
Mabank, TX05-2009
Skills
- Customer service skills
- Billing management
- Financial management expertise
- Financial transaction processing
- Data entry
- Appointment scheduling
- Microsoft Office proficiency
- Microsoft Office Suite
- Problem resolution
- Highly organized
- Multitasking in fast-paced
- Detail-oriented
- Accuracy and satisfaction focus
- Task prioritization
- Team collaboration
- Communication skills
- Confidential information management
- Attention to detail
Timeline
Customer Service Representative
East Cedar Creek Fresh Water Supply District
08.2020 - Current
Office Secretary
Hazelip Concrete & Excavation
01.2018 - 06.2020
New Accounts / Backup Teller
Prosperity Bank
06.2012 - 07.2017
Office Assistant
Total Recycling
01.2010 - 12.2011
High School Diploma -
Mabank High School