Brian Winslow
Virginia Beach,VA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Consultant
Charles Barker Lexus Virginia Beach
Virginia Beach, VA
05.2021 - Current
- Processed payments for services rendered in a timely manner.
- Researched billing issues for customers using various software programs.
- Educated customers about the features and benefits of different services offered by the company.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Created detailed documentation regarding customer interactions for future reference.
Auto Detailer
Charles Barker Lexus Virginia Beach
Virginia Beach, VA
11.2019 - 05.2021
- Provided customer service, explaining detailing processes and addressing concerns.
- Kept detailed records of services performed on each vehicle for billing and tracking purposes.
- Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
Detail Manager/Rental Car Coordinator
Charles Barker Lexus Virginia Beach
Virginia Beach, VA
03.2016 - 11.2019
- Manage a crew of 10-12 employees and detail technicians to optimize labor for ultimate efficiency.
- Ensure car wash compliance with company standards.
- Edit employee time punches daily to ensure payroll is accurate.
- Recruit new hires and assist in new employee training.
- Conducted safety training and meetings, and performed opening and closing duties to help the manager ensure that all cars on the lot are well-maintained, in excellent working condition, and clean for effective merchandising to customers.
- Called and scheduled appointments over the phone and in person with customers. Orchestrated our rental department.
Inventory Manager
Nissan Of Norfolk
Norfolk, VA
02.2014 - 03.2016
- Track inventory.
- Rearrange inventory daily.
- Display showroom cars.
- Dealer Exchange inventory.
Education
Bachelor of Arts - Graphic Design And Fine Arts
Norfolk State University
Norfolk, VA12-2007
Skills
- Excellent Communication
- Youth Football Coach (10years)
- Empathy
- Decision Making
- Customer Service
- CPR
- Management
- Computer Skills
Certification
- Certificate of completion from nationally accredited detailing organization October 2007 to Present
- Truck Driving School Certification
January 2009 to Present
- NAYS Bullying Prevention Training Certification
Present
- NAYS Concussion Training Certification
Present
- Mandated Reporter Training: Recognizing and Reporting Child Abuse and Neglect Certification
Present
Timeline
Service Consultant
Charles Barker Lexus Virginia Beach
05.2021 - Current
Auto Detailer
Charles Barker Lexus Virginia Beach
11.2019 - 05.2021
Detail Manager/Rental Car Coordinator
Charles Barker Lexus Virginia Beach
03.2016 - 11.2019
Inventory Manager
Nissan Of Norfolk
02.2014 - 03.2016
Bachelor of Arts - Graphic Design And Fine Arts
Norfolk State University
- Certificate of completion from nationally accredited detailing organization October 2007 to Present
- Truck Driving School Certification
January 2009 to Present
- NAYS Bullying Prevention Training Certification
Present
- NAYS Concussion Training Certification
Present
- Mandated Reporter Training: Recognizing and Reporting Child Abuse and Neglect Certification
Present
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