Brittney Berlingeri
Fishkill
Summary
Resourceful in offering expertise in managing schedules, updating accounts and serving customer needs. Coordinate schedules and resources to handle daily office needs. Deliver consistent, reliable support to enhance office operations.
Overview
14
14
years of professional experience
Work History
Receptionist
North Westchester Veterinary
Cortlandt Manor
07.2023 - Current
- Compiled data from various sources into organized reports for management review.
- Responded to inquiries from internal staff members regarding office operations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Respite Care Provider
Independent Support Services
Suffern
04.2023 - Current
- Coordinated communication between family members regarding schedule changes or needs of the client.
- Facilitated recreational activities that promote socialization skills and independence.
- Promoted positive behavior reinforcement strategies when appropriate.
Office Administrative Assistant
Nuvance Health
06.2022 - 05.2023
- Check in/ Check out
- Confirmation calls
- Scanning/faxing paperwork
- HIPAA training
- Microsoft Word
- Generating letters to patients
- Registration of patients
- Insurance verification
- Obtaining previous medical records
Accounts Receivable Insurance Representative
Orthopedic Associates of Dutchess County
05.2022 - 07.2022
- Responsible for timely filing of insurance denials and appeals.
- Knowledge of AllScripts EHR.
- Insurance eligibility, insurance terminology and follow ups.
Practice Office Associate
Northwell Health
02.2013 - 04.2020
- Protected patient data through strict compliance with HIPAA requirements.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Gathered information from patients, processed registration paperwork, and collected payments.
- Supported accounting by reconciling daily payment charges and maintaining accurate records.
- Offered additional support and assistance to patients with limitations.
- Created positive environment by maintaining neat lobby areas and greeting each person promptly.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Compiled medical reports covering specific patient or general office data.
- Assisted other staff members to perform work activities such as using computer applications.
Bank Teller
HSBC/First Niagara
09.2011 - 02.2013
- Processed commercial depository bags and completes coin orders.
- Collected currency for deposit, verified deposit amounts, and entered transactions into software.
- Applied active listening and effective communication to cultivate and maintain customer rapport.
- Kept accurate drawer counts with correct handling of cash transactions.
- Retained and acquired customers by delivering exceptional service with friendly approach.
- Secured funds with careful attention to bank processes and legal requirements.
- Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, and adding machines.
Education
Some College (No Degree) - Behavioral Sciences
Mercy College
Dobbs Ferry, NYSkills
- Communication skills both verbal and written
- Time management
- Organizational Skills
- Multitasking
- Critical thinking
- Appointment scheduling
- Customer service
- Data entry
- Computer proficiency
Timeline
Receptionist
North Westchester Veterinary
07.2023 - Current
Respite Care Provider
Independent Support Services
04.2023 - Current
Office Administrative Assistant
Nuvance Health
06.2022 - 05.2023
Accounts Receivable Insurance Representative
Orthopedic Associates of Dutchess County
05.2022 - 07.2022
Practice Office Associate
Northwell Health
02.2013 - 04.2020
Bank Teller
HSBC/First Niagara
09.2011 - 02.2013
Some College (No Degree) - Behavioral Sciences
Mercy College