BRITTNEY BAYONA
BayShore,NY
Summary
Successful Multi-Unit Manager accomplished in running profitable, efficient businesses. Delivers stellar reputation and high customer satisfaction by empowering staff to maintain exceptional standards. Talented marketer and business problem-solver with hands-on leadership style.
Overview
11
11
years of professional experience
Work History
Complex Club Manager
Blink Fitness
Valley Stream, NY
12.2017 - Current
- Lead a team of managers within the region, fostering a collaborative and high-performing work culture, decreasing turnover of staff from 6% to 2% year over year
- Prepare and host weekly calls with updated information including KPIs, company initiatives as well as reviewing areas of opportunity and implementing weekly minimums
- Develop and executed strategic initiatives resulting in a 3% increase in overall revenue across the region
- Conduct regular performance evaluations, provide constructive feedback and identified opportunities for professional development within the team resulting in internal growth of leadership
- Established strong relationships with local businesses and organizations, leading to 6 successful partnerships and increased brand visibility within the community
- Managed annual operating budgets, identifying cost-saving opportunities that contributed to a 8% reduction in expenses and labor.
Operations Manager
24 Hour Fitness
Bay Shore, NY
07.2015 - 12.2017
- Responsible for proper inventory receiving and inventory control activities per company guidelines and prepared inventory reports
- Monitored club facilities for appearance and equipment as well as resolve or escalate issues that detract from the member experience
- Proactively engage with the club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines
- Monitored Time and Labor daily, ensuring employees are within state law meal requirements and monitoring the clubs pay period summary weekly ensuring accurate time is worked per employee
- Conducted financial audits daily, weekly and monthly ensuring cash deposits are being done accurately and in an appropriate time accordance.
Assistant Club Manager
Blink Fitness
Islandia, NY
05.2013 - 08.2015
- Hired, trained, motivated, supervised, coached and evaluated staff
- Executed daily, weekly, and monthly checks on facility equipment and maintenance procedures, and maintain records of tasks completed using prior maintenance review evaluations
- Complied with OSHA sanitation requirements to maintain a safe, clean, and healthy operations within all areas of facility.
Senior Club Manager
Blink Fitness
- Analyze Profit and Loss financial reports to identify revenue opportunities; develop a strategy and distribute amongst respective departments to drive additional revenue and influence positive gain; Discovered, analyzed and documented areas of potential financial risk
- Worked on the improvement of the company's risk management policies and procedures to minimize the risk as much as possible
- Develop staff of 50 plus team members to ensure proper execution of operational procedures by conducting daily, weekly and monthly performance reviews
- Engage with the clientele, members and potential members by planning and hosting community events
- Work with faculty, departments and other units to develop new outreach efforts and provide improvements to existing outreach programs.
Education
Bachelor of Science— General Management -
Vaughn College of Aeronautics and Technology
05.2016
Skills
- Computer— Microsoft Office: Word, Excel, PowerPoint, and Outlook, POS System, CSO Software System
- Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) Certified
- Performance Management
- Financial Reporting
- Revenue Generation
- Staff Training
- Team motivation
- Facility Management
- Budget Control
- Staff Scheduling
- Budget Management
- Time Management
- Team Collaboration
- Analytical Skills
- Relationship Building
- Coaching and Mentoring
Timeline
Complex Club Manager
Blink Fitness
12.2017 - Current
Operations Manager
24 Hour Fitness
07.2015 - 12.2017
Assistant Club Manager
Blink Fitness
05.2013 - 08.2015
Senior Club Manager
Blink Fitness
Bachelor of Science— General Management -
Vaughn College of Aeronautics and Technology