Phone Sales Representative
A. Johnson & Sons Florist
09 2017 - Current
- Delivered exceptional customer service in-store and over the phone, addressing inquiries, resolving issues, and maintaining customer satisfaction.
- Made average of 30 outbound and inbound calls per day.
- Cultivated a loyal customer base through personalized service and attention to detail in product offerings.
- Recommended complementary products to maximize sales and meet customer needs.
- Trained new employees through hands-on instruction, mentoring, and ensuring they followed safety protocols for efficient performance.
- Created promotional materials to advertise products and services.
- Researched design trends and vendor products for new pieces.
- Coordinated office administration tasks, including scheduling, correspondence, inventory management, and ensuring seamless day-to-day operations.
