Brittney Bock
Summary
Organized and professional individual who prioritizes office efficiency and patient safety through effective communication skills. Excelled in cross-departmental collaboration and process improvement, demonstrating strong customer service and support skills. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Office Coordinator
Trinity Health - St. Joseph Mercy Hospital
Ypsilanti, MI
05.2022 - 05.2024
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary across 8 Urgent Cares.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency safety for patients.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Reported to senior management on organizational performance and progress toward goals.
Medical Assistant
Trinity Health - St. Joseph Mercy Hospital
Ypsilanti, MI
08.2021 - 05.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Medical Receptionist
Trinity Health - St. Joseph Mercy Hospital
Ypsilanti, MI
09.2020 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Education
No Degree - Health Administration
Washtenaw Community College
Ann Arbor, MIBBA - Business Administration
University of North Alabama
Florence, AL06.2026
Certified Nursing Assistant (CNA) - Nursing Assistance
Washtenaw Community College
Ann Arbor, MI05.2017
Skills
- Customer service and support
- Schedule Coordination
- Project Coordination
- Sterile Technique Proficiency
- Instrument Sterilization
- Infection control protocols
- Patient safety prioritization
Accomplishments
- Planned and coordinated a Medical Receptionist workshop.
- Awarded Patient Sterilization Safety Awareness - Great Catch at Trinity Health IHA Urgent Care 2024.
Timeline
Office Coordinator
Trinity Health - St. Joseph Mercy Hospital
05.2022 - 05.2024
Medical Assistant
Trinity Health - St. Joseph Mercy Hospital
08.2021 - 05.2022
Medical Receptionist
Trinity Health - St. Joseph Mercy Hospital
09.2020 - 05.2022
No Degree - Health Administration
Washtenaw Community College
BBA - Business Administration
University of North Alabama
Certified Nursing Assistant (CNA) - Nursing Assistance
Washtenaw Community College