Brittney Boley
Vienna,WV
Summary
Friendly and flexible candidate with solid client service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Resourceful case manager with proven track record of success in client-focused services. Empathetic and committed to managing flow of patient care by focusing on each individuals needs and goals. High-performing with sharp eye for reliable schedules, documentation and communication.
Overview
4
4
years of professional experience
Work History
Centralized Scheduler
WVU Medicine
11.2022 - Current
- Manage multiple schedules and prioritized tasks to meet demands of my work environment.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintain confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Follow up with patients to reschedule missed appointments.
- Confirm appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Manage complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
Director
Vienna Learning Center
11.2021 - 11.2022
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Home Base Visitor/ Family Education Advocate
Washington/ Morgan County Community Action
02.2021 - 07.2021
- Collaborated with families to assist in growth, development and education to increase potential.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Identified available community resources and programs for families of disabled children.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Case Manager/ Staffing Supervisor
Washington County Juvenile Center
02.2020 - 02.2021
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
Case Manager
Hopewell Health Centers
04.2019 - 02.2020
- Developed and implemented treatment plans to address each clients specific behavioral needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with schools, community-based organizations such as , and counselors to provide useful benefits to the children we served.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Education
Bachelor of Science - Child And Family Studies
Ohio University
Athens, OH05.2019
Certificate - Health Information Technology
Washington County Career Center
Marietta, OH05.2015
High School Diploma -
Frontier High School
New Matamoras, OH05.2015
Skills
- Greeting Visitors
- EMR Systems
- Calendar and Appointment Management
- Clerical Support
- Multi-Line Telephone System Control
- Answer Telephones
- Timely Processing
- Scheduling Tests and Procedures
- Demographics Information
Timeline
Centralized Scheduler
WVU Medicine
11.2022 - Current
Director
Vienna Learning Center
11.2021 - 11.2022
Home Base Visitor/ Family Education Advocate
Washington/ Morgan County Community Action
02.2021 - 07.2021
Case Manager/ Staffing Supervisor
Washington County Juvenile Center
02.2020 - 02.2021
Case Manager
Hopewell Health Centers
04.2019 - 02.2020
Bachelor of Science - Child And Family Studies
Ohio University
Certificate - Health Information Technology
Washington County Career Center
High School Diploma -
Frontier High School