JENILYZ MARTINEZ
Tampa
Summary
Focused on utilizing expertise to make meaningful contributions to company achievements.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator/ Surgery Scheduler
Tampa Bay Institute of Oral Surgery
Tampa, FL
01.2024 - Current
- Greet patient, verify coverage and benefits, verify maximums, schedule surgeries, submit authorization with correct CBT Codes, confirm appointments, send confirmation text messages, receive emails, receive faxes, collect payments, upload documents to charts, update demographics, verify insurance coverage.
- (813)885-6555
Front Desk Coordinator/ Referral Coordinator
Cano health
01.2023 - 01.2024
- Greet patients, verify insurance through the Availity portal and other insurance portals, collect copayments and co-insurances, upload patient documents, schedule patient appointments, scan and fax medical records, process and fax referrals, obtain authorization codes from Availity and Ambetter.
- (813)725-3366
Call taker/ dispatcher and Lot attendant
Stepp’s Towing
01.2016 - 01.2023
- Answer phone calls from customers needing tow service, emergency tow service, document service information for tow driver and contact information for the customer. Dispatch the tow to nearest driver. Inventory vehicles in the tow yard, take payment for releases of vehicles, cleaning yard, filing, email, printing.
- (813)621-8651
CCS rep
Humana Medicare
06.2022 - 08.2022
- Receive incoming calls from current and future members. Order ID cards, change addresses, change primary care physician, provide coverage information.
Education
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ITT TECHNICAL INSTITUTE
01.2010
High school Diploma - undefined
LETO HIGH SCHOOL
01.2008
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Problem-solving skills
- Visitor check-in skills
- Multi-line phone systems
- Phone call direction
- Listening skills
- Electronic recordkeeping
- Administrative writing
- File management
- Cash handling
- Customer service management
- Office administration
- Scheduling appointments
- Data entry
- Documentation
- Scheduling
- Schedule management
- Appointment setting
- EMR systems proficiency
- Greeting visitors
- Fluent in language and language
- Directing calls
- Guest check-in and check-out
- Multi-line phone management
- Credit and cash payments
- Front office support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Coordinator/ Surgery Scheduler
Tampa Bay Institute of Oral Surgery
01.2024 - Current
Front Desk Coordinator/ Referral Coordinator
Cano health
01.2023 - 01.2024
CCS rep
Humana Medicare
06.2022 - 08.2022
Call taker/ dispatcher and Lot attendant
Stepp’s Towing
01.2016 - 01.2023
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ITT TECHNICAL INSTITUTE
High school Diploma - undefined
LETO HIGH SCHOOL