Brittney Brown
Murfreesboro,TN
Summary
Dynamic Assistant Manager with a proven track record at Great Clips, excelling in customer service and team leadership. Enhanced client retention through effective complaint resolution and promotional strategies, while implementing inventory management to reduce waste. Skilled in money handling, ensuring accuracy and efficiency in financial operations.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Great Clips
Murfreesboro, TN
09.2023 - Current
- Assisted in managing daily operations, ensuring efficient service delivery and customer satisfaction.
- Coordinated staff schedules to optimize coverage and meet peak demand periods.
- Trained new team members on company policies and operational procedures, fostering a collaborative environment.
- Implemented inventory management practices, reducing waste and improving supply availability.
- Conducted regular audits of service quality, identifying areas for improvement and enhancing team performance.
- Developed promotional strategies to increase customer engagement and drive repeat business initiatives.
- Collaborated with management to maintain high standards of cleanliness and safety within the salon environment.
- Resolved customer inquiries and complaints effectively, enhancing overall client experience and retention rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Stylist
Great Clips
Murfreesboro, TN
05.2014 - 09.2023
- Delivered exceptional haircuts and styling services to diverse clientele, ensuring satisfaction with each appointment.
- Maintained a clean and organized workstation, adhering to health and safety standards consistently.
- Built strong client relationships through personalized consultations, fostering loyalty and repeat business.
- Implemented effective time management strategies to optimize appointment scheduling and minimize wait times.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Education
Cosmetologist - Cosmetology
Georgia Career Institute
Murfreesboro, TN01.2007
High School Diploma -
Eagleville School
Eagleville, TN05.2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Great Clips
09.2023 - Current
Stylist
Great Clips
05.2014 - 09.2023
Cosmetologist - Cosmetology
Georgia Career Institute
High School Diploma -
Eagleville School