Brittney Byrd
Cincinnati,OH
Summary
Detail-oriented professional with
excellent communication,
interpersonal and creative thinking
skills. Aiming to leverage my abilities
to successfully fill the vacancy at
your company. Frequently praised as
hardworking by my peers, I can be
relied upon to help your company
achieve its goals.
Overview
8
8
years of professional experience
Work History
Admissions Director
Mountain Crest Health Care
01.2023 - Current
- Handling inquiry calls from hospitals, families, etc., and providing appointments that include a presentation, tour and closing.
- Collect and analyze data related to admissions, occupancy rates, and waitlists, and prepare regular reports to monitor trends and identify areas for improvement.
- Assessing potential residents and ensuring compliance with regulations
- Work closely with healthcare professionals, including doctors, nurses, and social workers, to obtain necessary medical and psychosocial information for admission decisions.
Loan Reconciliation
Fifth Third Bank
01.2019 - 01.2023
- Prepared working papers, reports and supporting documentation for audit findings.
- Process research and reconcile, for auto loans, mortgages and equity accounts.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Making external contact with insurance companies regarding receivable payments such as gap, total loss and warranty refund.
Customer Service Representative
Fifth Third Bank
09.2017 - 01.2019
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on point solutions
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Stna
St Theresa Nursing Home
11.2015 - 10.2017
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
High School Diploma -
Woodward Career Technical High School
Cincinnati, OH05.2012
Skills
- Database Management
- Database Administration
- Budget Control
- Multi-tiered Support Systems
- Precision and accuracy
- Integrity and reliability improvement
Accomplishments
- Fifth Third Shield Award
Timeline
Admissions Director
Mountain Crest Health Care
01.2023 - Current
Loan Reconciliation
Fifth Third Bank
01.2019 - 01.2023
Customer Service Representative
Fifth Third Bank
09.2017 - 01.2019
Stna
St Theresa Nursing Home
11.2015 - 10.2017
High School Diploma -
Woodward Career Technical High School
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