Brittney Cornist
Cincinnati,OH
Summary
Detail-oriented Customer Representative with a strong focus on customer service and problem-solving. Proven ability to manage multiple tasks efficiently while ensuring compliance and maintaining accurate records.
Overview
8
8
years of professional experience
Work History
Front Desk Administrator
Peek A Boo Learning Academy
Cincinnati, OH
03.2020 - 11.2023
- Delivered friendly, professional customer service by greeting families, answering questions, and addressing concerns in person and over the phone
- Managed enrollment documentation and maintained accurate records, ensuring compliance with Step Up To Quality (SUTQ) standards
- Scheduled appointments and coordinated daily calendars for the center director, demonstrating strong organizational skills
- Maintained employee files and tracked required trainings, ensuring staff stayed up to date and compliant
- Handled multiple tasks in a fast-paced environment while maintaining attention to detail and a positive customer experience
Travel Consultant
AAA East Central
Cincinnati, OH
06.2015 - 02.2020
- Sold international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
- Cross-sold products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals
- Developed long-standing relationships with our members and builds referral and repeat business
- Developed customized travel itineraries based on client preferences and budget constraints.
- Advised clients on travel insurance options, ensuring comprehensive coverage for trips.
Education
High School Diploma -
Cincinnati Country Day
Cincinnati, OH05-2008
Skills
- Word processing
- Problem-solving skills
- Customer service focus
- Time management expertise
- Exceptional communication
- File organization
- Administrative skills
- Scheduling coordination
- File management
- Conflict management
Timeline
Front Desk Administrator
Peek A Boo Learning Academy
03.2020 - 11.2023
Travel Consultant
AAA East Central
06.2015 - 02.2020
High School Diploma -
Cincinnati Country Day