Brittney Dasch
San Antonio,TX
Summary
Dedicated Customer Service Representative skilled in prescription processing and medication education. Proven ability to resolve inquiries and enhance customer satisfaction through effective conflict resolution and technical troubleshooting.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CVS Caremark
San Antonio, Texas
08.2022 - Current
- Assisted customers with prescription inquiries and medication information.
- Educated customers about health products and services offered by CVS Caremark.
- Resolved customer complaints with empathy and effective problem-solving skills.
- Collaborated with pharmacy staff to ensure timely order fulfillment.
- Maintained a clean and organized workspace to enhance customer experience.
Customer Service Representative
ibex modivcare
San Antonio, Texas
07.2020 - 11.2021
- Processed customer transactions accurately using point-of-sale systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Barber
Sport Clips
San Antonio, Texas
05.2017 - 06.2020
- Provided high-quality haircuts and grooming services to diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Handled cash register operations and processed client payments efficiently.
- Built strong relationships with repeat customers through excellent service.
- Sanitized equipment and parts and maintained work areas in neat fashion.
Customer Service Cashier
Pet Supplies Plus
San Antonio, Texas
05.2013 - 06.2015
- Handled customer transactions efficiently and accurately at a pet retail store.
- Resolved customer inquiries and complaints with patience and professionalism.
- Educated customers on pet care products, promoting safe and healthy choices.
- Managed inventory levels by restocking shelves and reporting shortages promptly.
- Operated cash registers to process payments for goods and services.
Education
High School Diploma -
Mac Arther High School
San Antonio, TX06-2014
Skills
- Prescription processing
- Medication education
- Customer relationship management
- Technical troubleshooting
- Point-of-sale operation
- Conflict resolution
Languages
English
Professional
Timeline
Customer Service Representative
CVS Caremark
08.2022 - Current
Customer Service Representative
ibex modivcare
07.2020 - 11.2021
Barber
Sport Clips
05.2017 - 06.2020
Customer Service Cashier
Pet Supplies Plus
05.2013 - 06.2015
High School Diploma -
Mac Arther High School