Michele Chrisman
Newport,NY
Summary
Customer Service Representative with extensive industry experience delivering service that improves satisfaction. Skilled in building rapport, resolving issues, and supporting retention goals. Collaborative team member focused on clear communication and dependable performance.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
TSI-National Grid
2026.03 - 2026.09
- Receives phone calls to talk to customers about past due or delinquent utility balances
- Managed customer accounts for billing, collections, and service start/stop requests
- Set up payment arrangements, or deferred payment plans to help customers resolve their debt, process payments
- Provided account guidance to prevent service disconnection and facilitated restoration of shut-off utility services
- Update account information
- Assisted customers remotely with their utility accounts to resolve inquiries and issues
Maintenance/ Cleaner
Poland Central School District
2025.04 - 2025.11
- Maintained cleanliness and safety of school buildings and grounds, supporting a healthy environment for students and staff.
- Performed daily cleaning and routine upkeep of school buildings, classrooms, restrooms, and outdoor areas.
- Coordinated event setups, addressed maintenance issues, and performed sweeping, mopping, vacuuming, dusting, and window cleaning to ensure a welcoming environment.
- Managed waste disposal and restocked essential supplies while executing deep cleaning during summer breaks to maintain hygiene standards.
Customer Service Associate
Market 32
2023.09 - 2023.12
- Greeted customers and assisted in product selection, actively engaging on sales floor to address customer needs
- Totaled transactions and processed payments via cash, check, card, or governmental benefit, making change when necessary
- Maintained cash drawer and counted money at the beginning and end of shift to ensure there was proper stock to make change and to report daily sales
- Resolved stock issues and addressed customer dissatisfaction, enhancing overall shopping experience
- Assisted with pharmacy tasks, contributing to smooth daily operations
Cash Management Representative
Loomis Armored US
2023.03 - 2023.04
- Separated and accurately counted currency, coin, and check deposits from bank, ATM, and commercial customers by denomination
- Prepared and organized currency and coin change orders by denomination for assigned customers, facilitating efficient transactions
- Verified deposits and prepared change orders using specialized counting equipment, ensuring accuracy and compliance with procedures
Customer Service
Enlightened
2022.11 - 2023.01
- Answered client questions and addressed concerns for NY State Child Support Help Line, building rapport and assuring callers of assistance.
- Defused upset callers, remained calm in stressful situations, and used strong problem-solving skills to support each interaction.
- Documented each call with professionalism and empathy, capturing the reason for contact and the solution provided to ensure thorough follow-up.
- Participated in weekly supervisor meetings, welcomed feedback, and adapted the approach to meet unique needs of each caller.
- Opened systems and prepared for incoming calls at the start of each work shift.
Front-End Cashier and Customer Service Associate
Walmart Supercenter
2010.02 - 2021.10
- Assisted customers in locating products, enhancing their shopping experience.
- Processed price changes and maintained a clean, organized, and presentable retail environment.
- Unloaded and organized merchandise on end caps to align with sales goals and promotional strategies.
- Cross-trained across departments to ensure seamless coverage and adherence to asset protection policies.
- Replaced watch batteries for customers in store, pierced ears, and completed gold audits.
Pharmacy Technician
Walgreens
2026.10 - Current
- Processed prescriptions and supported pharmacists with daily Walgreens pharmacy workflow.
- Entered patient data and updated prescription records in Walgreens systems.
- Assisted customers with pickup requests, questions, and pharmacy service needs.
- Prepared medication labels, counted tablets, and filled prescriptions accurately.
- Maintained safe, clean pharmacy work areas and followed store policies.
- Stocked pharmacy supplies and rotated inventory following Walgreens procedures.
Education
Regents Diploma - Business Math
West Canada Valley Central School
Newport, NYSkills
- Customer Service
- Client support
- Account oversight
- Dispute resolution
- Client relationship management
- Cash Management
- Commercial Cash Deposits
- Quality Control
- Inventory Management
- Pricing and Merchandising
- Basic Computer Skills
- Strong Communication
- Communication
- Active Listening
- Organized
- Client relationship management
- Prescription processing
- Pharmacy software
- Prescription filling
- Insurance claims
- Patient data entry
- Regulatory compliance
Timeline
Pharmacy Technician
Walgreens
2026.10 - Current
Customer Service Representative
TSI-National Grid
2026.03 - 2026.09
Maintenance/ Cleaner
Poland Central School District
2025.04 - 2025.11
Customer Service Associate
Market 32
2023.09 - 2023.12
Cash Management Representative
Loomis Armored US
2023.03 - 2023.04
Customer Service
Enlightened
2022.11 - 2023.01
Front-End Cashier and Customer Service Associate
Walmart Supercenter
2010.02 - 2021.10
Regents Diploma - Business Math
West Canada Valley Central School