Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Davis

Chestertown,NY

Summary

Proven leader in retail and customer service, adept at boosting sales and customer satisfaction. At Dollar General, I spearheaded team training, enhancing staff performance and efficiency. Skilled in POS system operation and team leadership, I consistently exceed sales targets by fostering a positive shopping environment and implementing effective inventory management strategies. Skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

9
9
years of professional experience

Work History

Lead Sales Associate

Dollar General
05.2023 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Greeted customers and provided product advice to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.

Cashier/Office Clerk

Tops Friendly Markets
08.2020 - 05.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.

Ice Cream Server

Crossroads
06.2017 - 09.2019
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided support to fellow team members when needed, creating a cohesive work environment.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
  • Established a rapport with regular customers, fostering a sense of community and loyalty to the establishment.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Assisted in inventory management, reducing waste and optimizing product usage.

Busser

Gore Mountain Centerplate
11.2015 - 03.2016
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Education

No Degree - Psychology

SUNY Adirondack
Queensbury

High School Diploma -

Johnsburg Central School
North Creek, NY
06.2017

Skills

  • Customer Service
  • Retail Store Operations
  • Cash Handling
  • Team Leadership
  • Pricing and Labeling
  • POS System Operation
  • Staff Training and Development
  • Flexible Schedule
  • Teamwork and Collaboration
  • Merchandise displays
  • Inventory and Stocking
  • Product Merchandising
  • Product Knowledge Expertise
  • Efficient sales transactions
  • Staff Supervision
  • Loss Prevention

Timeline

Lead Sales Associate

Dollar General
05.2023 - Current

Cashier/Office Clerk

Tops Friendly Markets
08.2020 - 05.2023

Ice Cream Server

Crossroads
06.2017 - 09.2019

Busser

Gore Mountain Centerplate
11.2015 - 03.2016

No Degree - Psychology

SUNY Adirondack

High School Diploma -

Johnsburg Central School

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