Brittney Dixon
San Diego,CA
Summary
Results-driven operations professional with expertise in client support, service coordination, and issue resolution. Skilled in customer communication, relationship management, and process optimization. Proven ability to thrive in fast-paced environments while effectively managing competing priorities and utilizing digital systems for tracking and follow-up.
Overview
9
9
years of professional experience
Work History
Regional Retention Specialist
National CORE
04.2025 - Current
- Provided responsive, relationship-based support to residents by identifying needs, resolving concerns, coordinating resources, and ensuring completion of issues.
- Managed multiple resident requests and priorities simultaneously, maintaining accurate documentation, timely follow-up, confidentiality, and adherence to service standards.
- Collaborated with case managers, property teams, community partners, and internal stakeholders to troubleshoot issues and coordinate effective solutions.
- Use HMIS and other county-based systems to document interactions, track information, review reports, and support consistent program workflows.
- Communicate clearly with individuals from diverse backgrounds and use sound judgment when handling sensitive or challenging situations.
Executive Assistant
Tradition One
08.2021 - 04.2025
- Facilitated day-to-day business operations by managing client communication, scheduling, correspondence, records management, and administrative coordination.
- Acted as a responsive point of contact, researched questions, coordinated with stakeholders, and helped move issues toward timely resolution.
- Coordinated multiple concurrent priorities and deadlines while preparing documents, spreadsheets, reports, and communications using Microsoft Office.
- Handled confidential information with professionalism, accuracy, discretion, and attention to detail.
Owner & Operator
Sleek and Sassy Aesthetics
01.2018 - 01.2021
- Managed customer relationships and daily operations, including scheduling, client communications, and service coordination, ensuring smooth administrative processes.
- Developed repeat customer relationships by promptly responding to inquiries, addressing concerns, and coordinating appointments to deliver consistent service.
- Directed Sleek and Sassy Aesthetics daily operations and client service flow.
- Managed appointment scheduling, booking systems, and front desk communications.
- Consulted clients on skincare services, treatment plans, and aftercare instructions.
Education
Bachelor of Business Administration -
Ashworth University
Skills
- HMIS
- County-Based Platforms
- Resource Coordination
- Issue Resolution
- Process Improvement
- Workflow Coordination
- Client management
- Customer support
- Microsoft Office
- Outlook
- Paycom
- Electronic Records
- Virtual Communication Tools
- Remote Communication
- Team Collaboration
- Resident Education
Softwares and Programs
Microsoft Word • Excel • Outlook • PowerPoint • HMIS • County-Based Data Base • Paycom • Electronic Records • Data Entry • Virtual Communication skills,Microsoft Word • Excel • Outlook • PowerPoint • Electronic Records
Timeline
Regional Retention Specialist
National CORE
04.2025 - Current
Executive Assistant
Tradition One
08.2021 - 04.2025
Owner & Operator
Sleek and Sassy Aesthetics
01.2018 - 01.2021
Bachelor of Business Administration -
Ashworth University