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Mario Villegas
Mesa,AZ
Work Preference
Summary
Caring Peer Support Specialist skilled in building trust and rapport while demonstrating genuine concern for well-being of peers. Delivered compassionate support through effective assistance during various stages of recovery. Facilitated client engagement by managing appointment scheduling and providing transportation to meetings, and to maintain the dignity of human life.
Overview
1
1
Certification
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Peer Support Specialist
Community Bridges Inc./ Phoenix Fire Department
Phoenix, AZ
10.2025 - 04.2026
- Facilitated peer support groups to foster sharing and connection, enhancing participants' sense of community.
- Provided emotional support to individuals experiencing mental health challenges.
- Assisted clients in navigating community resources for mental health services.
- Facilitated communication between healthcare providers and first responders to streamline crisis response processes.
- Coordinated care with community resources, ensuring clients accessed detox and psychiatric care effectively.
- Intervened in crisis intervention
- Assisted individuals with shelter
- Assisted in getting proper identification documents for homeless individuals
- Facilitated peer support groups to encourage sharing and connection among participants.
- Developed and maintained trusting relationships with clients to foster openness.
- Collaborated with fire department personnel to address community mental health needs.
- Educated clients on coping strategies and self-care techniques for well-being.
- Conducted intake assessments to understand client backgrounds and needs.
- Documented client interactions accurately to ensure continuity of care and support.
- Assisted clients with developing healthy coping skills to manage stressors.
- Actively listened and responded empathetically when interacting with clients.
- Helped individuals overcome harmful drug and alcohol addictions.
- Educated clients on available community resources that could enhance their quality of life.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
Phoenix Outreach Navigator Team Lead
Community Bridges Inc.
Phoenix, AZ
02.2023 - 04.2026
- Coordinated transportation routes for clients with diverse needs and preferences.
- Assisted clients in navigating community resources and support services.
- Developed personalized travel plans to enhance client mobility and independence.
- Trained new staff on client interaction protocols and service procedures.
- Collaborated with team members to ensure timely service delivery for all clients.
- Maintained accurate records of client interactions and transportation schedules.
- Resolved client concerns promptly to maintain high satisfaction levels.
- Advocated for clients by connecting them with local programs and services.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Provided information and guidance to clients on how to access services and resources.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Facilitated client referrals to community agencies or other organizations as needed.
- Attended trainings or seminars related to professional development opportunities.
- Participated in team meetings to discuss complex cases and review treatment plans.
- Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Trained new team members on navigational duties, monitored performance and provided ongoing support and mentoring.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
- Performed follow-up visits with former clients to assess their continued success post-intervention.
- Counseled individuals on job search strategies including resume writing tips and interviewing skills preparation.
- Coordinated transportation services for clients with diverse needs and backgrounds.
- Developed and maintained relationships with community partners and service providers.
- Assisted clients in navigating available resources and support systems effectively.
- Implemented safety protocols to ensure secure transportation for all clients.
- Provided training to new staff on operational procedures and effective client engagement.
- Monitored client feedback to improve service delivery and address concerns promptly.
- Facilitated communication between clients, families, and support staff for seamless services.
- Organized community outreach events to raise awareness of available programs and services.
Team Lead Housing Specialist SSVF
Community Bridges Inc.
Phoenix, AZ
02.2023 - 04.2026
- Ensured housing g for homeless veterans
- Documented precisely the way the VA wants it.
- Collaborative training and education with clients
- Ensured proper documentation was entered in HMIS data base
- Ensured support for team through going training and education
- Implement policy
- Encouraged clients to change through motivayional interviewing and listening skills
- Led team in delivering community support programs and services.
- Trained new employees on best practices and organizational policies.
- Facilitated team meetings to discuss project updates and address concerns.
- Collaborated with management to improve operational efficiency and service quality.
- Monitored compliance with regulatory standards in program implementation.
- Supported conflict resolution among team members to foster a positive work environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Team Lead Heat Relief for the Homeless
Community Bridges Inc.
Phoenix, AZ
02.2023 - 04.2026
- Led team meetings to discuss project updates and resource allocation.
- Coordinated training sessions for new staff on organizational policies and procedures.
- Managed schedules to ensure adequate coverage for client support services.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Oversaw case management processes to ensure compliance with regulatory standards.
- Supported conflict resolution among team members to maintain a positive work environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Navigator 2 CCHP
Community Bridges inc.
Phoenix, AZ
02.2023 - 04.2026
- Guided clients through comprehensive navigation programs and services.
- Assisted individuals in accessing community resources and support services.
- Collaborated with local organizations to enhance service delivery and outreach.
- Developed training materials for staff on effective navigation techniques.
- Facilitated workshops to educate clients about available community options.
- Maintained accurate records of client interactions and service referrals.
- Provided mentorship to new navigators, sharing best practices and experiences.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
- Provided information and guidance to clients on how to access services and resources.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Facilitated client referrals to community agencies or other organizations as needed.
- Attended trainings or seminars related to professional development opportunities.
- Participated in team meetings to discuss complex cases and review treatment plans.
- Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Trained new team members on navigational duties, monitored performance and provided ongoing support and mentoring.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Performed follow-up visits with former clients to assess their continued success post-intervention.
- Directed in-flight actions for combat, reconnaissance, and search, and rescue operations.
- Counseled individuals on job search strategies including resume writing tips and interviewing skills preparation.
Navigator 1 CCHP
Community Bridges Inc.
Phoenix, Arizona
02.2023 - 04.2026
- Coordinated transportation services for clients with diverse needs and backgrounds.
- Assisted clients in navigating community resources and support programs.
- Developed individualized service plans to enhance client engagement and satisfaction.
- Conducted assessments to determine client needs for support services.
- Facilitated communication between clients and service coordinators for effective support.
- Trained new staff on navigation processes and best practices in client service.
- Implemented feedback mechanisms to improve client satisfaction with services provided.
- Participated in community outreach efforts to promote available resources and services.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
- Provided information and guidance to clients on how to access services and resources.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Facilitated client referrals to community agencies or other organizations as needed.
- Attended trainings or seminars related to professional development opportunities.
- Participated in team meetings to discuss complex cases and review treatment plans.
- Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Trained new team members on navigational duties, monitored performance and provided ongoing support and mentoring.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
- Performed follow-up visits with former clients to assess their continued success post-intervention.
- Directed in-flight actions for combat, reconnaissance, and search, and rescue operations.
- Counseled individuals on job search strategies including resume writing tips and interviewing skills preparation.
- Coordinated transportation services for clients to ensure timely appointments.
- Assisted clients with navigation and route planning for community resources.
- Developed and maintained relationships with local agencies and service providers.
- Provided navigation training and support to new crew members, enhancing team skills and knowledge.
Education
Diploma -
Dobson High School
Mesa, AZ 08.2009 - 05.2010
Some College (No Degree) - Business Administration
South Mountain Community College
Phoenix, AZSkills
- Crisis intervention
- Crisis intervention techniques
- Customer assistance success
- Empathetic listening
- Exceptional communication, interpersonal, and listening skills
- Stress management
- Microsoft word
- Microsoft excel
- Nextgen
- HMIS
- PowerPoint
- EHR
Certification
- Level 1 Fingerprint Clearance Card
- Peer Support - Certification
- Behavioral Health Technician - Certification
- First Aid Card
- CPR Card
- CPI Blue Card
- HMIS Certified
- NEXTGEN (EMR) Trained
Timeline
Peer Support Specialist
Community Bridges Inc./ Phoenix Fire Department
10.2025 - 04.2026
Phoenix Outreach Navigator Team Lead
Community Bridges Inc.
02.2023 - 04.2026
Team Lead Housing Specialist SSVF
Community Bridges Inc.
02.2023 - 04.2026
Team Lead Heat Relief for the Homeless
Community Bridges Inc.
02.2023 - 04.2026
Navigator 2 CCHP
Community Bridges inc.
02.2023 - 04.2026
Navigator 1 CCHP
Community Bridges Inc.
02.2023 - 04.2026
Diploma -
Dobson High School
08.2009 - 05.2010
Some College (No Degree) - Business Administration
South Mountain Community College