Brittney Dodd
Inland Group Storage Facility
Montgomery,AL
5
years of professional experience
Dedicated professional with strong expertise in customer service and operations management. Proven ability to enhance client satisfaction and streamline processes, driving efficient facility management.
Work History
Assistant General Manager
10 Months- Supported daily operations to ensure efficient facility management.
- Assisted in inventory control and tracking of storage units.
- Coordinated customer service inquiries, enhancing client satisfaction.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
Front Desk Receptionist
1 Year 4 Months- Coordinated reservations and provided information about hotel amenities and local attractions.
- Assisted guests with inquiries, enhancing customer satisfaction through effective communication.
- Implemented efficient scheduling systems to optimize front desk workflow and minimize wait times.
- Resolved guest complaints promptly, maintaining a positive reputation for customer service excellence.
Front Office Manager
3 Years 1 Month- Trained and mentored front office staff, enhancing team performance and service quality.
- Implemented efficient check-in/check-out processes, reducing wait times for guests.
- Managed guest reservations and inquiries using Opera PMS software for optimal workflow.
- Supervised front desk operations to ensure exceptional guest experiences.
- Addressed guest complaints promptly, improving overall satisfaction ratings.
Education
High School Diploma
Skills
Operations management
Inventory control
Customer service
Team management
Staff development
Team leadership expertise
Timeline
Assistant General Manager
Inland Group Storage Facility
09.2024 - 07.2025Read More
Front Desk Receptionist
Trilogy Hotel
05.2023 - 09.2024Read More
Front Office Manager
Avid IHG Hotel
04.2020 - 05.2023Read More
Chapman Christian Academy
High School Diploma
Read More