BRITTNEY DUNNAHOE
Winter Haven
Summary
Experienced operations professional with strong leadership skills and focus on optimizing processes. Known for driving team collaboration and achieving measurable results. Skilled in resource management, strategic planning, and problem-solving. Adaptable and reliable, ensuring seamless operations in dynamic environments.
Overview
15
15
years of professional experience
Work History
Area Manager
Amazon
Auburndale, FL
04.2024 - 07.2026
- Oversaw daily operations across multiple fulfillment centers to ensure efficient workflow and productivity.
- Implemented standard operating procedures to enhance safety and streamline processes for team members.
- Trained and mentored new hires on operational excellence and company policies for improved performance.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction initiatives.
- Coordinated with cross-functional teams to optimize inventory management and reduce lead times effectively.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Aided in improving warehouse safety standards through consistent adherence to company policies and guidelines regarding equipment usage and storage practices.
- Participated in regular safety assessments; implemented recommendations to improve overall warehouse safety conditions.
- Trained and mentored staff on best practices for material handling and equipment usage.
- Oversaw daily warehouse operations, ensuring compliance with safety standards and operational efficiency.
- Led, coached, and developed a team of 50+ hourly associates, fostering a culture of safety, quality, and open communication to drive operational excellence.
Learning Trainer
Amazon
Auburndale, FL
08.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Operated machinery to maintain optimal production flow and efficiency.
- Trained new operators on safety protocols and operational procedures.
- Ensured compliance with safety regulations and maintained a clean work environment.
- Delivered exceptional customer service, addressing diner concerns promptly and professionally.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Developed and implemented training programs to enhance employee skills and performance.
- Facilitated workshops and seminars to promote continuous learning and development.
- Evaluated training effectiveness through assessments, ensuring content relevance and engagement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Pick Ambassador
Amazon
10.2020 - 08.2022
- Coordinated daily picking operations to ensure timely order fulfillment.
- Trained new team members on efficient picking techniques and safety protocols.
- Implemented process improvements to enhance productivity and reduce errors.
- Monitored inventory levels, identifying discrepancies for resolution.
- Operated forklifts and pallet jacks for efficient material handling and warehouse organization.
- Assisted in loading and unloading shipments, ensuring timely processing of goods.
- Lifted up to 50lbs
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
Inbound Call Center Sales Representative
Sykes Enterprises, Incorporated
Lakeland, FL
06.2018 - 08.2020
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Attraction Hostess
LEGOLAND Florida
Winter Haven, FL
10.2011 - 10.2018
- Operated rides and attractions, ensuring compliance with safety protocols and operational guidelines.
- Provided exceptional guest service, addressing inquiries and resolving issues to enhance visitor experience.
- Trained new team members on operational procedures, enhancing team efficiency and safety awareness.
- Implemented process improvements that streamlined operations and reduced wait times for guests.
- Collaborated with management to develop strategies for increasing guest engagement and attraction utilization.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Developed strong relationships with fellow team members, fostering a cohesive work environment that consistently delivered high-quality experiences for guests.
- Coordinated effectively with other departments such as maintenance and food services to ensure seamless integration of services throughout the park.
- Improved overall operational efficiency with thoughtful suggestions regarding ride management strategies during team meetings.
- Played an active role in emergency response efforts during incidents within the park, prioritizing guest safety above all else while following established protocols.
- Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
High School Diploma -
New Beginnings
Winter Haven, FL06.2018
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Process improvement
- Quality assurance
- Sales expertise
- Microsoft Excel
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Strong computer skills
Timeline
Area Manager
Amazon
04.2024 - 07.2026
Learning Trainer
Amazon
08.2022 - 04.2024
Pick Ambassador
Amazon
10.2020 - 08.2022
Inbound Call Center Sales Representative
Sykes Enterprises, Incorporated
06.2018 - 08.2020
Attraction Hostess
LEGOLAND Florida
10.2011 - 10.2018
High School Diploma -
New Beginnings