Brittney Eaken
Grand Blanc,MI
Summary
Detail-oriented and compassionate administrative professional with over 10+ years of experience in receptionist and community support roles. Proven track record of efficiently managing office operations, coordinating schedules, and assisting diverse populations in accessing essential resources. Recognized for creating welcoming environments, streamlining workflows, and supporting staff, students, and families. Eager to leverage organizational expertise and interpersonal skills to contribute to a smooth, positive, and productive high school office
Overview
14
14
years of professional experience
Work History
I&A Specialist
Valley Area Agency on Aging
Flint, MI
02.2024 - 01.2025
- Evaluated client needs, living situations, and support networks to determine appropriate services and goals
- Researched, referred, and advocated for community-based resources for older adults and families
- Educated clients and caregivers on available programs, benefits, and support services
- Maintained accurate, confidential documentation of client interactions and referrals
- Collaborated with community partners to ensure continuity of care
Front Desk Receptionist
Hometown Family Dental
Canton, MI
06.2023 - 10.2023
- Managed front desk operations in a fast-paced dental office
- Scheduled and confirmed patient appointments and prepared daily charts
- Filed insurance claims and tracked claim status
- Processed patient payments while maintaining accurate financial records
- Provided professional, friendly service to patients
Office Administrative Assistant
Optimal EV
Plymouth, MI
10.2022 - 06.2023
- Coordinated daily office operations to ensure efficiency and policy compliance
- Managed executive schedules, travel arrangements, and appointments
- Maintained operational files, vendor records, and office supply inventory
CPG/ Debt Settlement Negotiations
GRT Financial
Southfield, MI
07.2017 - 11.2020
- Intake to all mail correspondence, uploading them to the correct accounts.
- Kept organized records of all incoming and outgoing going mail
- Negotiated debt settlements on behalf of clients
- Analyzed and organized large Excel data sets to identify settlement opportunities
- Maintained professional relationships with creditors and collection agencies
Patient Care Coordinator
Gentle Dental
All Locations ( Metro Detroit)
04.2011 - 09.2013
- Managed patient registration, insurance verification, and approvals
- Maintained confidential patient and financial records
- Coordinated insurance and financial communication to maximize reimbursements
- Discussed patient treatment plans and organized the order in which treatment would be performed.
- Collected any and all payments for co-pays and deductibles
Education
High School Diploma -
Swartz Creek Virtual Learning Center
Swartz Creek, MISkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
I&A Specialist
Valley Area Agency on Aging
02.2024 - 01.2025
Front Desk Receptionist
Hometown Family Dental
06.2023 - 10.2023
Office Administrative Assistant
Optimal EV
10.2022 - 06.2023
CPG/ Debt Settlement Negotiations
GRT Financial
07.2017 - 11.2020
Patient Care Coordinator
Gentle Dental
04.2011 - 09.2013
High School Diploma -
Swartz Creek Virtual Learning Center