Hi, I’m
Brittney Eguakun
Austin
Summary
Client-centric leader with 15+ years of experience driving customer experience, team performance, and operational excellence across retail, financial services, healthcare, and technology environments. Known for leading on the floor, coaching teams through change, and building long-term client relationships in high-touch, fast-paced settings. Brings a people-first leadership style grounded in accountability, inclusivity, and commercial awareness.
Overview
16
years of professional experience
Work History
Pain Specialist of AmericaAustin, TX
Lead Front Desk Coordinator
03.2024 - 08.2025
Job overview
- Managed high-volume, high-sensitivity client interactions while coordinating scheduling, intake, and documentation in a regulated medical environment.
- Served as a first point of contact, setting the tone for trust, professionalism, and discretion throughout the client journey.
- Balanced multiple priorities in real time while maintaining composure, empathy, and accuracy under pressure.
- Collaborated closely with clinical teams to ensure seamless client flow and consistent service standards.
Lane BryantAustin, TX
Sales Lead Keyholder
12.2023 - 08.2024
Job overview
- Served as a floor leader responsible for supporting daily sales performance, client experience, and associate engagement during peak traffic and promotional periods.
- Coached and supported associates on selling behaviors, product knowledge, and relationship-based service to drive conversion and repeat visits.
- Built strong rapport with repeat clients by delivering personalized, body-positive, confidence-driven shopping experiences.
- Partnered with management on merchandising execution, inventory flow, and visual standards to support business goals.
- Acted as a trusted point of support for newer associates, modeling professionalism, service standards, and brand values.
Culture AmpDenver, CO
Growth Sales
07.2022 - 02.2023
Job overview
- Prospected and engaged mid-market clients across North America through strategic, personalized outreach.
- Maintained strong engagement metrics through thoughtful messaging and consultative conversations.
- Supported onboarding and training of new team members, sharing best practices on communication, CRM usage, and workflow.
- Operated in a fast-paced, metrics-driven environment requiring accountability, adaptability, and collaboration.
Gusto, Inc.Denver, CO
Small Business Account Executive
08.2018 - 04.2022
Job overview
- Supported onboarding and training of new team members, sharing best practices on communication, CRM usage, and workflow.
- Led onboarding sessions for new clients, providing training on Gusto’s platform features and functionalities.
- Cultivated strong relationships with small business owners to drive retention, satisfaction, and long-term partnership.
- Analyzed client needs to recommend appropriate HR tools and services, ensuring seamless implementation.
- Maintained strong engagement metrics with small business customers through thoughtful messaging and consultative conversations.
- Consistently achieved an average of 107% of sales goals year over year.
- Spearheaded initiatives to optimize account workflows, contributing to overall productivity enhancements within the team.
- Leveraged CRM tools to collect, organize, and manage sales data and customer information.
- Operated in a fast-paced, metrics-driven environment requiring accountability, adaptability, and collaboration.
Austin Telco Federal Credit UnionAustin, TX
Branch Manager
05.2009 - 07.2018
Job overview
- Progressed through multiple leadership roles (Head Teller and Senior Teller), ultimately managing a $2.5M branch and a 10-person team.
- Led hiring, onboarding, coaching, and performance management while maintaining compliance and operational excellence.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Built long-standing client relationships rooted in trust, discretion, and financial education.
- Recognized for developing talent and promoting team members into leadership roles.
Education
Cornell UniversityIthaca, NY
Certificate from Social Media Marketing
01-2024
LIM CollegeNew York, NY
Master of Business from Fashion Marketing
05-2018
Art Institute of AustinAustin, TX
Bachelor of Science from Fashion And Retail Management
12-2014
Skills
- Team Leadership & Coaching
- Client Experience & Relationship Building
- Sales Performance & Goal Execution
- Floor Leadership & Daily Operations
- Talent Development & Onboarding
- Conflict Resolution & Communication
- CRM & Clienteling Tools (Salesforce, HubSpot)
- Cross-Functional Collaboration
Timeline
Lead Front Desk Coordinator
Pain Specialist of America
03.2024 - 08.2025
Sales Lead Keyholder
Lane Bryant
12.2023 - 08.2024
Growth Sales
Culture Amp
07.2022 - 02.2023
Small Business Account Executive
Gusto, Inc.
08.2018 - 04.2022
Branch Manager
Austin Telco Federal Credit Union
05.2009 - 07.2018
Cornell University
Certificate from Social Media Marketing
LIM College
Master of Business from Fashion Marketing
Art Institute of Austin
Bachelor of Science from Fashion And Retail Management