Brittney Estum

• Communicated effectively with patients to address concerns and provide guidance.
• Supported healthcare team by organizing patient appointments and follow-ups.
• Adapted quickly to new workflows and procedures within the care coordination team.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
• Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.

• Coordinated insurance verification to ensure accurate billing information.
• Implemented streamlined procedures for managing appointment scheduling and follow-ups.
• Demonstrated flexibility in adapting to changes in procedures or work assignments, contributing to the overall efficiency of the registration process.
• Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
• Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.

• Completed client documentation in compliance with regulations. Communicated with client families and case managers to provide support. Assisted in conducting annual and semi-annual meetings for clients. Oversaw staff performance and activities. Interviewed and trained new staff members. Created staff schedules to ensure adequate coverage. Followed requirements set by the department of health. Provided direct care to clients as needed. Assisted with balancing bank statements.

• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Collaborated with teachers to develop and implement individualized education plans for students with special needs.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.

Provided direct support to residents with traumatic brain injuries in an assisted living environment. Followed individualized care plans for each resident. Administered medications and treatments according to care plans. Assisted residents with shopping and cleaning tasks.