Brittney Frazier
Ozark
Summary
Dedicated customer service professional with expertise in process improvement and team development. Proven track record in enhancing customer satisfaction and training new staff members.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Concentrix
Remote
01.2021 - Current
- Resolved customer inquiries and complaints through various communication channels.
- Provided training and mentorship to new team members on company policies and procedures.
- Developed and implemented process improvements to enhance customer satisfaction ratings.
- Analyzed customer feedback to identify trends and recommend solutions for improved service delivery.
- Created detailed reports on service performance metrics to drive strategic decision-making initiatives.
- Led team meetings to discuss objectives, share best practices, and foster a collaborative work environment.
Front Desk Receptionist
Comfort Inn & Suites
Ozark, AL
01.2017 - 12.2020
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new front desk staff on procedures and best practices, enhancing team performance.
- Maintained a clean and organized front desk area to uphold hotel standards of presentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Assistant
Miami Dade Library
Miami, FL
01.2010 - 11.2016
- Assisted patrons with locating resources and navigating library systems.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Trained new staff on library policies, procedures, and technology usage.
- Developed and maintained organized cataloging of library materials for easy access.
- Collaborated with team members to enhance user experience through improved service delivery.
- Implemented inventory control measures to optimize resource availability and minimize loss.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Evaluated library collections regularly to identify areas for improvement and expansion.
- Answered questions from patrons and helped to find desired materials.
Education
Bachelor of Science - Business Technology
George C Wallace Community College
Dothan, AL05-2027
High School Diploma -
Continental Academy
Miami, FL05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Product knowledge
- Follow-up skills
- Team development
- Microsoft Office Suite
- Data collection
- Administrative support
Timeline
Customer Service Representative
Concentrix
01.2021 - Current
Front Desk Receptionist
Comfort Inn & Suites
01.2017 - 12.2020
Front Desk Assistant
Miami Dade Library
01.2010 - 11.2016
Bachelor of Science - Business Technology
George C Wallace Community College
High School Diploma -
Continental Academy