Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Maintained daily balance of debit card spreadsheets.
Ensured accuracy in coworkers' completed work.
Investigated fraud patterns using comprehensive spreadsheet evaluations.
Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
Kitchen Manager
Applebee's Neighborhood Grill & Bar
02.2016 - 05.2021
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Checked and tested foods to verify quality and temperature.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface
Approved regular payroll submissions for employees.
Warehouse Team Leader
Macys Warehouse
04.2012 - 12.2015
Supervised warehouse operations by managing employees during shifts.
Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available
Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.
Worked well in a team setting, providing support and guidance.
Equipped expensive merchandise with theft detection tags.
Special Investigative Services (SIS) Technician at Federal Bureau of PrisonsSpecial Investigative Services (SIS) Technician at Federal Bureau of Prisons