Results-driven professional with extensive experience in business operations, administration, and project coordination. Proven ability to manage systems, analyze data, and enhance processes to drive efficiency. Strong track record of building and maintaining professional relationships while leading teams and managing staff. Over 10 years of entrepreneurial and management experience focused on achieving organizational objectives.
Overview
14
14
years of professional experience
Work History
Owner/Store and Business Manager
Clover Toys and Jax Joon
Seattle, WA
11.2015 - Current
Managed comprehensive business operations, including financial aspects, inventory control, and daily store activities for two retail locations.
Oversaw and improved operational processes to enhance efficiency and profitability.
Handled customer interactions, resolved issues, and ensured a high level of service.
Coordinated with vendors and managed inventory effectively.
Utilized POS systems for transactions and reporting.
Managed and trained staff members.
Enrollment Analyst
Premera Blue Cross
Mountlake Terrace, WA
10.2013 - 02.2015
Processed and analyzed data for compliance and record maintenance using internal systems, including CRM software.
Contributed to process improvement initiatives.
Provided training and support to team members on procedures and software.
Managed and routed correspondence.
Special Education and Third-Grade Teacher
Lake Washington School District
Redmond, WA
11.2011 - 06.2012
Leveraged technology for scheduling, instruction, and assessing student progress.
Collaborated with colleagues to integrate tools and strategies enhancing educational outcomes.
Education
Project Management Certification -
University of Washington Professional and Continuing Education
08.2012
Bachelor of Arts - Elementary and Special Education
Boise State University
12.2010
Skills
Operations & Business Management
Financial Administration
Project Management
Technical Proficiency
Data Analysis & Reporting
Communication & Interpersonal Skills
Problem Solving
Customer Service
Volunteer Experience
Girl Scout of America Troop Leader, 2014-present
LIHI, 2014
Timeline
Owner/Store and Business Manager
Clover Toys and Jax Joon
11.2015 - Current
Enrollment Analyst
Premera Blue Cross
10.2013 - 02.2015
Special Education and Third-Grade Teacher
Lake Washington School District
11.2011 - 06.2012
Project Management Certification -
University of Washington Professional and Continuing Education
Bachelor of Arts - Elementary and Special Education