Brittney Handley
Milwaukee,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Aurora West Allis Medical Center
07.2018 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Customer Service Representative
Interpark
05.2015 - 07.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Sales Associate
Boston Store
05.2013 - 07.2015
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Certificate - Renal Dialysis Technician
Milwaukee Area Technical College
Milwaukee, WI05.2015
High School Diploma -
Messmer High School
Milwaukee, WI06.2010
Skills
- Customer Support
- Collaborative Environments
- Client Relations
- High-Volume Environments
- Call Center Operations
- Documenting Calls
- Medical Terminology Knowledge
Timeline
Client Service Representative
Aurora West Allis Medical Center
07.2018 - Current
Customer Service Representative
Interpark
05.2015 - 07.2018
Sales Associate
Boston Store
05.2013 - 07.2015
Certificate - Renal Dialysis Technician
Milwaukee Area Technical College
High School Diploma -
Messmer High School
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