Brittney Handley
Milwaukee,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Aurora West Allis Medical Center
West Allis, WI
07.2018 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Customer Service Representative
Interpark
Milwaukee, WI
05.2015 - 07.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Sales Associate
Boston Store
Milwaukee, WI
05.2013 - 07.2015
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Certificate - Renal Dialysis Technician
Milwaukee Area Technical College
Milwaukee, WI05.2015
High School Diploma -
Messmer High School
Milwaukee, WI06.2010
Skills
- Customer Support
- Collaborative Environments
- Client Relations
- High-Volume Environments
- Call Center Operations
- Documenting Calls
- Medical Terminology Knowledge
Timeline
Client Service Representative
Aurora West Allis Medical Center
07.2018 - Current
Customer Service Representative
Interpark
05.2015 - 07.2018
Sales Associate
Boston Store
05.2013 - 07.2015
Certificate - Renal Dialysis Technician
Milwaukee Area Technical College
High School Diploma -
Messmer High School