Brittney Hendrix
Garland,TX
Summary
Results driven professional with experience providing administrative and technical support. Quick learner with a focus on streamlining technical tasks and supporting teammates in a high pressure environment.
Overview
11
11
years of professional experience
Work History
Technical Assistant II
Liberty Mutual
Plano, Texas
08.2022 - Current
- Generated correspondence to customers and state regarding claim changes or other pertinent information.
- Submitted and monitored electronic State filings and forms.
- Calculated injured worker's wages to ensure accurate and timely payments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Funeral Director
Emanuel Funeral Home
Corsicana, Texas
09.2021 - Current
- Coordinated funeral services and arrangements for families.
- Managed preparation of the deceased, ensuring dignity and respect during all processes.
- Maintained compliance with legal regulations and industry standards for funeral services.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Maintained records of all contracts, payments and services provided.
- Supervised staff on duty during viewings, funerals or memorial services.
Claims Adjuster
State Farm
Richardson, Texas
01.2015 - 08.2021
- Communicated claim decisions clearly to policyholders and other stakeholders.
- Managed complex claims involving multiple parties and diverse circumstances.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
Education
Associate of Applied Science - Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX09-2020
Skills
- Electronic filing
- Customer correspondence
- Wage calculation
- Process optimization
- Compliance management
- Task management
Timeline
Technical Assistant II
Liberty Mutual
08.2022 - Current
Funeral Director
Emanuel Funeral Home
09.2021 - Current
Claims Adjuster
State Farm
01.2015 - 08.2021
Associate of Applied Science - Mortuary Science
Dallas Institute of Funeral Service