Brittney Hennessey

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient spirometry.

Same job description as above.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
• Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
• Assisted servers in managing their sections effectively, providing timely water refills and bread service.