Brittney Howard
New Orleans,LA
Summary
Customer-focused Call Center Professional with 10+ years of experience delivering high-quality support in fast-paced environments, including healthcare and financial services. Skilled in handling high call volumes, resolving customer issues in real time, and guiding customers through technical and account-related concerns. Proven ability to create positive customer experiences, troubleshoot problems clearly, and adapt to flexible schedules in 24/7 environments.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Clerk
Quikrete
Metairie, LA
08.2025 - 03.2026
- Handle customer accounts, billing inquiries, and payment processing
- Resolve customer disputes and discrepancies quickly and professionally
- Communicate with customers to ensure account understanding and satisfaction
- Maintain accurate records in a fast-paced, deadline-driven environment
Career Break (Family Focus)
Career Break
05.2023 - 08.2025
- Ready and fully committed to returning to a full-time, remote work environment
Case Manager (Remote – 1 Year)
The Law Offices of Matt Greenbaum
New Orleans, LA
05.2020 - 05.2023
- Worked remotely for 1 year, managing client communication and case updates in a virtual environment
- Promoted from receptionist due to strong customer service and communication skills
- Acted as primary point of contact for clients, providing updates and resolving concerns
- Managed documentation and coordinated records efficiently
- Built strong client relationships through consistent, clear communication
Dispatcher & Customer Service Representative
SPD, LLC
Metairie, LA
12.2019 - 04.2020
- Managed high-volume inbound calls and dispatched services efficiently
- Provided real-time problem-solving and support to customers
- Maintained calm, professional communication in urgent situations
Customer Service Coordinator
Tulane Medical Center
New Orleans, LA
07.2017 - 10.2018
- Assisted patients with scheduling, account questions, and service support
- Handled high call volumes while maintaining accuracy and professionalism
- Verified insurance and processed payments
Medical Receptionist / Front Desk
Crescent City Physicians, Inc.
New Orleans, LA
08.2015 - 06.2017
- Delivered front-line customer service and handled patient inquiries
- Managed administrative tasks and maintained organized records
Registration Receptionist
Ochsner Medical Center
New Orleans, LA
03.2013 - 08.2015
- Collected and verified patient information and insurance
- Ensured a smooth and professional customer experience
Customer Service Representative
Capital One Bank
Irving, TX
02.2010 - 02.2013
- Assisted customers with account inquiries, transactions, and claims
- Resolved issues efficiently to ensure customer satisfaction
- Delivered high-quality service in a call center environment
Education
Psychology Coursework
Stillman College
Tuscaloosa, ALHigh School Diploma - undefined
Warren Easton Senior High School
New Orleans, LASkills
Call Center Operations & Remote Support
Customer Experience & Retention
Troubleshooting & Problem Resolution
High-Volume Inbound Calls
Account Management & Billing Support
Data Entry & CRM Systems
Conflict Resolution
Microsoft Office & Google Workspace
Clear Communication & Active Listening
Multitasking in Fast-Paced Environments
Additional Qualifications
- Experienced in customer troubleshooting and guiding users step-by-step
- Comfortable working flexible schedules, including evenings, weekends, and holidays
- Strong attention to detail and ability to quickly learn new systems and tools
- Proven ability to build positive customer relationships and drive satisfaction
Timeline
Accounts Receivable Clerk
Quikrete
08.2025 - 03.2026
Career Break (Family Focus)
Career Break
05.2023 - 08.2025
Case Manager (Remote – 1 Year)
The Law Offices of Matt Greenbaum
05.2020 - 05.2023
Dispatcher & Customer Service Representative
SPD, LLC
12.2019 - 04.2020
Customer Service Coordinator
Tulane Medical Center
07.2017 - 10.2018
Medical Receptionist / Front Desk
Crescent City Physicians, Inc.
08.2015 - 06.2017
Registration Receptionist
Ochsner Medical Center
03.2013 - 08.2015
Customer Service Representative
Capital One Bank
02.2010 - 02.2013
Psychology Coursework
Stillman College
High School Diploma - undefined
Warren Easton Senior High School