Courtney Miller
Indianapolis,Indiana
Summary
I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment.
Although I have expertise experience in medical billing, I am also knowledgeable of insurance verification.
I love to learn, and I am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiency on my own.
I am seeking a position where I can develop and excel while gibing my best to an employer. I would be happy to supply strong references as your request.
I look forward to discussing the position with you!
Overview
15
15
years of professional experience
Work History
Accounts Receivable Clerk
Family Allergy & Asthma
Louisville, KY
04.2025 - Current
- Processed daily accounts receivable transactions to ensure accurate record-keeping.
- Reconciled customer accounts, identifying discrepancies and resolving issues promptly.
- Managed invoicing procedures, ensuring timely delivery and tracking of payments.
- Implemented process improvements to enhance efficiency in billing operations.
Accounts Receivable Clerk
Stepping Stone Therapy Center
Indianapolis, IN
12.2022 - 11.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
(REMOTE) RCM Follow Up Rep
Adult and Child
Indianapolis, IN
11.2021 - 11.2022
- Working daily denials and aging reports, including MRO reports.
- Inputting information into spreadsheets daily for weekly meetings.
- Billing, keying, and adding correct modifiers to claims before being submitted to insurance.
- knowledge of all insurance online portals, including medicaid, including keying medicaid claims along with appealing claims.
- Updated databases with new and modified customer data.
- Familiar with working Clubhouse claims along with billing FQHC services.
- Answering phone calls daily from a phone Q.
(REMOTE) Insurance Billing Specialist
Pediplay LLC
Indianapolis, IN
10.2017 - 11.2021
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Sent incomplete or incorrect claims to supervisors for proper adjudication.
- Took billing calls, questions and concerns from patients and third party carriers.
- Made a daily cash and check deposits.
- Protected medical office operations and integrity by keeping patient information confidential.
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Entered patient charges and payments into electronic health records.
- Processed refund requests and reconciled deposit and patient collections.
Accounts Receivable Specialist
Perkins VaNatta Plastic Surgery
Carmel, IN
03.2011 - 07.2016
- Generated, mailed and monitored invoices.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Made a daily deposit and bank run.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Processed new customer forms to set up accounts in system.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
Education
High School Diploma -
Southport High School
Indianapolis, IN05.2005
Skills
- Call Documentation
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Customer Data Confidentiality
- Customer Service
- Transaction Processing
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Issue and Complaint Resolution
- Customer Account Management
- Data Entry
- Upbeat and Positive Personality
- Remote Office Availability
- Administrative and Office Support
- Relationship Building
- Inbound and Outbound Calling
- Patient and Empathetic
- Account Monitoring
- Insurance Verification
- Accounts Receivable
- Collections
- Aging reports analysis
- Account Reconciliation
- Credit and collections
- Invoicing proficiency
- Accurate payment posting
- Data inputting
Timeline
Accounts Receivable Clerk
Family Allergy & Asthma
04.2025 - Current
Accounts Receivable Clerk
Stepping Stone Therapy Center
12.2022 - 11.2024
(REMOTE) RCM Follow Up Rep
Adult and Child
11.2021 - 11.2022
(REMOTE) Insurance Billing Specialist
Pediplay LLC
10.2017 - 11.2021
Accounts Receivable Specialist
Perkins VaNatta Plastic Surgery
03.2011 - 07.2016
High School Diploma -
Southport High School