Brittney Jones
Oakland,CA
Summary
Current Medical Billing and Coding student with 6 years of customer service experience, eager to apply proficient coding techniques to process information and improve facility’s operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Sutter Health
01.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Maintained a clean and organized reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
Bartender
Taco Bell Cantina
01.2021 - 01.2022
- Greet customers and provide Prepared specialty drinks to support servers
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Supervisor
Starbucks
01.2018 - 01.2019
- Greet customers upon their entry into the store and helped them with any questions and concerns Inventory twice a month for all products and documenting it
- Daily inventory for pastries
- Provided coaching, feedback, training, and other opportunities for associates based on performance expectations
- Verifying cash drawer after cashiers count after closing
- Maintained cleanliness throughout the store and ensured that all health and safety standards were met.
Supervisor
KFC
01.2016 - 01.2019
- Greet customers upon their entry into the store and helped them with any questions and concerns Training new employees, provided coaching, feedback, training, and other opportunities for associates based on performance expectations
- Supervising 8 employees each shift and drove employee moral by role modeling good habits and excellent customer service
- Responsible for interviewing, hiring, and onboarding new employees and all subsequent performance reviews
- Created employee schedules and placed orders for inventory.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ09-2025
Medical Billing & Coding Certificate -
Carrington College
04.2024
High School Diploma -
Skyline High School
06.2016
Skills
- Relationship building and management
- State and federal laws knowledge
- Staff Management
- Safety
- Criminal Justice
Timeline
Patient Service Representative
Sutter Health
01.2023 - Current
Bartender
Taco Bell Cantina
01.2021 - 01.2022
Supervisor
Starbucks
01.2018 - 01.2019
Supervisor
KFC
01.2016 - 01.2019
Bachelor of Science - Criminal Justice
University of Phoenix
Medical Billing & Coding Certificate -
Carrington College
High School Diploma -
Skyline High School
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