Brittney Judkins
Fayetteville,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Duke Energy
Fayetteville, NC
01.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with move in and move out and Billing questions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Inbound/outbound calls
Customer Service Representative
Walmart
Fayetteville, NC
10.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Inbound/outbound calls
Assistant Teacher
The Children Place
Anniston, AL
01.2017 - 07.2020
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
Customer Service Representative
Viiz Communications
Oxford, AL
11.2014 - 05.2017
- Assisted 411 service
- Looked up numbers and addresses to Restaurant's, stores and more.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Associate of Science - Early Childhood Education
Fayetteville Technical Community College
Fayetteville, NC01-2023
High School Diploma -
For His Glory
Anniston03-2014
Skills
- Consultative Sales
- Account updating
- Data Entry
- Scheduling
- Appointment Scheduling
- Inbound and Outbound Calling
- Customer Relations
- Microsoft Excel
- Call Center Operations
- Microsoft PowerPoint
- Retail sales customer service
- Active Listening
- Credit card payment processing
- Microsoft Outlook
Languages
English
Professional
References
- Amari King / Supervisor 863-654-8432
- Sarah Vaughan/ Supervisor 205-563-7159
Timeline
Customer Service Representative
Duke Energy
01.2023 - 11.2023
Customer Service Representative
Walmart
10.2022 - 01.2023
Assistant Teacher
The Children Place
01.2017 - 07.2020
Customer Service Representative
Viiz Communications
11.2014 - 05.2017
Associate of Science - Early Childhood Education
Fayetteville Technical Community College
High School Diploma -
For His Glory
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