Brittney Klemm
Sacramento,CA
Summary
Dependable employee with strong ability to establish rapport and trust with patients. Driven to prioritize individual needs while paying close attention to important details. Highly valued for being accommodating and kind-hearted, and for consistently working well within a team.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Ultimate Staffing/UCLA Health Medicare Advantage
Sacramento, CA, USA
09.2024 - Current
- Answering questions about health plans and benefits, and helping members navigate healthcare processes
- Addressing complex member inquiries, and escalating calls to other agents as needed
- Fostering positive relationships with members, and providing a great customer experience
- Logging and documenting issues using online systems, and ensuring thorough documentation of phone calls
- Using empathy, active listening, courtesy, and politeness to create a high-quality customer experience
Hairstylist/Cosmetologist
Salon Cuvee
Sacramento, CA, USA
09.2023 - 04.2024
- Hairstylist
- Receptionist duties
Advanced Enrollment Processor
Blue Shield of California
Lodi, CA, USA
06.2017 - 05.2023
- Process health plan related data and information using automated systems within established production and quality standards
- Process group level changes such as: renewals, new group installations, billing unit updates, group name, address changes, benefit and rate information
- Identifies and resolves issues with enrollment information and member eligibility
- Work with processing vendors to ensure timely processing of group applications
- Work closely with business analysts to troubleshoot issues with groups loading into Facets
Data Entry Clerk
Cooperative Agricultural Support Services
Sacramento, CA, USA
02.2017 - 06.2017
- High data entry for the Food and Agricultural Department (6 month contract)
Front Desk Receptionist
Teddy's Residential Suites and Little Missouri Inn and Suites
Watford City, ND, USA
12.2015 - 02.2016
- Balance cash drawers
- Greet and direct guests
- Manage the reservation process through email, phone and in person
- Compute bills and take payments via credit card, direct billing, business credit cards etc
- Operate hotel switch board
Bookkeeper
Barrett Pharmacy & Variety
Watford City, ND, USA
05.2013 - 06.2015
- Maintain company books; including bank statements/ledger
- Sales Use tax preparation
- Reconcile and balanced bank accounts daily/monthly
- Manage employee payroll services (ADP)
- Make bank deposits
- Monitor office supply levels and reorder as necessary
- Maintain petty cash fund
- Issue invoices monthly to charge account customers
- Issue payments to vendors
- Cashier
House Cleaner
Self Employed
Watford City, ND, USA
03.2012 - 08.2014
- Cleaned houses and fema trailers for oil rig workers
Office Assistant/Invoicing
JnJ Rental
Newtown, ND, USA
07.2010 - 04.2013
- Enter data onto Excel spreadsheets daily
- Upload and invoice high volumes of trucking & field tickets daily
- Fax, scan and copy documents
- File documents and paperwork
Caregiver
Deanne Valenzuela
Watford City, ND, USA
01.2011 - 12.2011
- Helped a family whose child had Cerebral Palsy
Education
Cosmetology -
Federico Beauty Institute
Sacramento, CA02.2023
High School Diploma -
Palo Verde High School
Las Vegas, NV01.2006
Skills
- Detail Oriented
- Time Management
- Communication
- Computer Literacy
- Strong Work Ethic
- Proficiency/Accuracy
- Reliable
Timeline
Customer Service Representative
Ultimate Staffing/UCLA Health Medicare Advantage
09.2024 - Current
Hairstylist/Cosmetologist
Salon Cuvee
09.2023 - 04.2024
Advanced Enrollment Processor
Blue Shield of California
06.2017 - 05.2023
Data Entry Clerk
Cooperative Agricultural Support Services
02.2017 - 06.2017
Front Desk Receptionist
Teddy's Residential Suites and Little Missouri Inn and Suites
12.2015 - 02.2016
Bookkeeper
Barrett Pharmacy & Variety
05.2013 - 06.2015
House Cleaner
Self Employed
03.2012 - 08.2014
Caregiver
Deanne Valenzuela
01.2011 - 12.2011
Office Assistant/Invoicing
JnJ Rental
07.2010 - 04.2013
High School Diploma -
Palo Verde High School
Cosmetology -
Federico Beauty Institute