BRITTNEY MATHIS
Viera,FL
Summary
Certified Pharmacy Technician (CPhT) with over 5 years of experience in enhancing pharmacy operations, and patient care delivery. Demonstrates a strong ability to quickly master new skills while consistently providing high-quality patient care, supporting site-of-care redirection, and facilitating positive outcomes for both providers and patients. Skilled in Medicare/Medicaid processes, claims resolution, and working collaboratively across healthcare teams. Dedicated to improving healthcare service efficiency and quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Refill Pharmacy Technician
Shields Health Solutions
Tampa, FL
07.2025 - Current
- Administered medication management for specialty medications, ensuring optimal care for diverse patient populations.
- Assessed patient needs and communicated necessary information regarding financial assistance processes and expectations.
- Responded to incoming calls, ensuring accurate information was provided to patients and healthcare providers regarding their concerns.
- Coordinated with insurance company representatives to resolve issues and finalize payment processing for claims.
- Addressed complex non-routine issues, including third-party billing discrepancies and patient-related concerns.
Certified and Immunizing Pharmacy Technician
Publix Pharmacy
Titusville, FL
12.2020 - 07.2025
- Acted as a key liaison between pharmacists, healthcare providers, and patients to ensure smooth medication access and adherence.
- Managed and verified prescription prior authorizations, including identifying alternative sites of care based on coverage policies.
- Maintained compliance with DEA regulations by logging and monitoring controlled substance inventory and dispensing.
- Supported immunization services and participated in medication therapy management initiatives under pharmacist guidance.
- Trained new pharmacy technicians on system use, communication standards, and compliance procedures.
Customer Service Staff
Publix Super Markets
Palm Harbor, FL
10.2018 - 12.2020
- Delivered friendly, efficient customer service by addressing concerns, resolving issues, and enhancing satisfaction.
- Processed transactions accurately, managed point-of-sale systems, and maintained balanced cash drawers.
- Trained and supported new team members, promoting adherence to store procedures and customer engagement standards.
- Collaborated with departments to ensure seamless store operations and meet performance goals.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL05.2023
Skills
- Pharmacy & Provider Coordination
- Medicare & Medicaid Knowledge
- Claims Billing & Coding
- HIPAA, DEA, FDA Compliance
- Inbound/Outbound Call Management
- Microsoft Office Excel Pharmacy Software
- Team collaboration
- CPhT Certified Immunizing Pharmacy Technician
Certification
- Certified Pharmacy Technician (CPhT)
- Registered Pharmacy Technician (FL)
- Certified Immunizing Pharmacy Technician
- Certified Nursing Assistant (CNA)
Languages
American Sign Language (Professional)
Timeline
Refill Pharmacy Technician
Shields Health Solutions
07.2025 - Current
Certified and Immunizing Pharmacy Technician
Publix Pharmacy
12.2020 - 07.2025
Customer Service Staff
Publix Super Markets
10.2018 - 12.2020
Bachelor of Arts - Psychology
University of South Florida