Brittney Mcglamery
Damascus
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
OmniCare365
Remote, VA
09.2025 - Current
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling and making sure that the member's completed any information needed for their appointments.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Healthcare Customer Service Representative
Conduent
Remote, VA
06.2022 - 08.2025
- Assisted customers with inquiries regarding healthcare benefits and services.
- Resolved complex issues efficiently, enhancing customer satisfaction.
- Utilized CRM software to track customer interactions and manage case resolutions.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service/Escalation Specialist
Teleperformance USA
Remote, VA
06.2015 - 06.2022
- Managed and resolved 75-100 high-priority customer escalations by actively listening to concerns, analyzing issues and collaborating with cross-functional teams.
- Ensured timely and effective communication with customers, maintained detailed documentation and implemented feedback to enhance customer satisfaction and operational efficiency.
- Trained new team members on escalation protocols and best practices, fostering a culture of excellence.
Dental Assistant
Gates Family Dentistry
Marion, VA
10.2009 - 01.2015
- Provided chair-side assistance during examinations, improving dentist efficiency and patient satisfaction.
- Educated patients on treatment procedures and provided detailed home care instructions.
- Managed administrative tasks, including billing insurance claims and confirming appointments, to ensure efficient office operations.
Education
Dental Assisting - Dental Hygiene
Virginia Highlands Community College
Abingdon, VAAssociate of Science - Human Services
Southwest Virginia Community College
Lebanon, VASkills
Empathy
Customer Service
Computer Proficiency
Salesforce & CRM Software
Organizational Skills
Complaint Resolution
Building Rapport
Active Listening
Time Management
Timeline
Customer Service Representative
OmniCare365
09.2025 - Current
Healthcare Customer Service Representative
Conduent
06.2022 - 08.2025
Customer Service/Escalation Specialist
Teleperformance USA
06.2015 - 06.2022
Dental Assistant
Gates Family Dentistry
10.2009 - 01.2015
Dental Assisting - Dental Hygiene
Virginia Highlands Community College
Associate of Science - Human Services
Southwest Virginia Community College