Brittney Melchor
Mesa,AZ
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Marshals
Tempe, Arizona
08.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
Kaleidoscope
Assistant Manger
Scottsdale, Arizona
09.2022 - 05.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- leading and directing employees, ensuring employees follow company policies and overseeing inventory levels
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Shift Manager
McDonald's
Gilbert, AZ
09.2020 - 02.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
Education
11th Grade Didn’t Graduate -
Mesa High School
Mesa, AZSkills
- Customer Service
- Guest Services
- Merchandise Restocking
- Payment Collection
- Cash Handling
- Positive and professional
- Customer Satisfaction
- Cash Management
Timeline
Customer Service Cashier
Marshals
08.2024 - Current
Kaleidoscope
Assistant Manger
09.2022 - 05.2023
Shift Manager
McDonald's
09.2020 - 02.2022
11th Grade Didn’t Graduate -
Mesa High School