Operations and administrative professional with 16+ years of experience improving business operations, developing standardized documentation, training employees, auditing processes, coordinating projects, and supporting cross-functional teams. Recognized for designing scalable systems that improve efficiency, increase operational accuracy, and strengthen onboarding. Trusted by leadership to solve complex operational challenges, streamline workflows, develop training resources, and support continuous process improvement across manufacturing, service, and administrative environments.
• Designed and implemented a comprehensive OneNote knowledge management system consisting of training manuals, reference guides, process documentation, and standardized operating procedures that became the department's primary onboarding resource.
• Developed an electronic auditing and documentation process that improved workflow organization, standardized recordkeeping, and increased operational efficiency.
• Personally trained and onboarded eight employees across two organizations while creating documentation that improved long-term process consistency.
• Improved operational record accuracy by 20% through redesigned auditing procedures and documentation improvements.
• Served as a trusted operational resource for managers and leadership by resolving complex workflow issues and supporting process improvement initiatives.
• Earned one company recognition award at Applied Avionics and four performance awards at HomeTeam Pest Defense.